Murex Support Analyst

Role Overview

We are seeking a skilled Murex Support Analyst with proven experience in front office support specifically for trading, risk, and market data platforms. This position focuses on providing second-line assistance, ensuring seamless operation and enhancements across critical financial applications while managing IT risks and adopting AI tools to optimize processes.

Key Responsibilities

• Deliver second-line support for front office trading, risk, and market data software systems.
• Prioritize production incident resolution and service improvements over changes by effectively managing stakeholder expectations.
• Mitigate IT risks related to applications and their underlying technology.
• Incorporate AI technologies and automation tools such as Microsoft Copilot and GitHub Copilot where beneficial.
• Support capacity planning and management of applications and platform technologies tied to your area.
• Ensure critical batch process SLAs/OLAs are defined, agreed upon, and monitored with full awareness of business impacts from any failures.
• Maintain comprehensive knowledge management including architecture diagrams, data flows, release guides, disaster recovery plans, and user manuals with regular updates.
• Log and track all fixes and known issues within appropriate knowledge bases.
• Comply with logical access management, security policies, and disaster recovery protocols.
• Understand and uphold business continuity and crisis management procedures.

Qualifications and Requirements

• Demonstrated experience with Murex or similar front-to-back trading platforms.
• Familiarity with market data and trading environments such as Bloomberg, Reuters, or equivalent systems.
• Hands-on support experience for mission-critical financial or banking technology applications.
• Well-versed in financial markets, trading workflows, and operational procedures.
• Strong production support capabilities including incident analysis and root-cause diagnostics.
• Exposure to AI, machine learning tools, Microsoft Copilot, or data analytics technologies.
• Proficient in SQL for data analysis, troubleshooting, and reconciling operational issues.
• Solid understanding of databases, data workflows, and system integrations.
• Good communication skills to engage effectively with technical and business teams.
• Ability to juggle multiple tasks and perform proficiently under pressure.
• Knowledge of ITIL framework related to incident and change management.

Additional Information

This role demands meticulous attention to documented procedures and collaborative knowledge sharing. The successful candidate must appreciate the critical nature of application availability and proactively contribute to continuous service improvement and risk mitigation measures.