Middle Salesforce Engineer II

About the Role

Join Snoonu in Doha as a Middle Salesforce Engineer II, taking charge of the design, customization, and upkeep of our Salesforce platform to effectively support teams across operations, sales, support, and marketing.

Key Responsibilities

• Lead the architecture, customization, and ongoing management of Salesforce to meet business needs.
• Develop scalable and efficient Service Cloud solutions including case workflows, automation rules, and various system integrations.
• Work alongside engineering, product, and business teams to create solutions that balance technical requirements with operational objectives.
• Create and maintain APIs and integrations linking Salesforce with other internal systems such as chat platforms and data CRMs.
• Ensure robust, high-quality code delivery using Apex, Lightning Components, SOQL, and Flow Builder best practices.
• Manage data governance, access control, and user role permissions within Salesforce.
• Analyze current processes to identify inefficiencies and enhance them using Flows and custom Apex triggers.
• Diagnose and resolve system errors, bugs, and performance issues promptly.
• Document all technical decisions, business logic, and customizations thoroughly.
• Provide guidance and mentorship to junior Salesforce personnel when required.

Qualifications and Skills

• Bachelor's degree in Computer Science, Information Systems, or a related discipline.
• Salesforce Platform Developer I certification is mandatory; Platform Developer II preferred.
• Strong expertise in Salesforce Service Cloud, including Apex, Lightning Components, SOQL, and REST/SOAP APIs.
• Experience creating custom objects, workflows, validation rules, triggers, and advanced automation strategies.
• In-depth knowledge of Salesforce user access management, permission sets, role hierarchies, and data sharing models.
• Familiarity with Salesforce deployment methods such as Change Sets, SFDX, and CI/CD pipelines.
• Proven troubleshooting skills for complex system issues.
• Experience working within Agile teams and collaborating cross-functionally.
• Hands-on integration experience with customer service platforms like Zendesk, Intercom, and EvaluAgent.
• Understanding of Slack API and chatbot or messaging platform integrations.
• Background working in fast-paced startups or rapid growth companies.
• Knowledge of data syncing between Salesforce and business intelligence platforms.
• Proficient with visualization and mapping tools such as Miro, Lucidchart, or Draw.io.
• Ability to translate business requirements into customer-centric technical solutions.
• Experience with AWS cloud services is a plus.

About Snoonu

Snoonu is a pioneering Qatari Super App transforming everyday living by offering rapid delivery, shopping, and additional services all integrated into one platform. Our team is diverse, globally inspired, and driven by technology to simplify life.

We aim to become the premier Ultra App in Qatar and the region by breaking through conventional limits with innovation. Our mission is to reshape lifestyles by connecting users with unlimited possibilities through technology.

Our Core Values

• Customer Obsession: Always prioritize the customer.
• Integrity: Maintain honesty, ethics, and trustworthiness in all actions.
• Curiosity and Creativity: Continuously innovate meaningful solutions.
• Leadership and Ownership: Lead by example and take responsibility.
• Efficiency: Achieve more by working smarter.
• Teamwork: Collaborate as a unified team.
• Execution: Transform ideas into actions and outcomes.

Perks and Benefits

• International collaboration with a diverse team.
• Access to resources for learning and professional development.
• Autonomy in managing responsibilities and projects.
• Generous leave policies and emphasis on employee wellness.
• Agile methodologies ingrained in operations and product development.
• Recognition as a Great Place to Work® certified company.
• ISO certifications underscoring quality and a safe workplace environment.

Additional Information

Snoonu is committed to sustainability and social responsibility, integrating eco-friendly practices and contributing to community projects. Our workplace fosters equity, inclusion, and diversity welcoming individuals from all backgrounds.

Embrace the opportunity to join a forward-thinking team where your voice matters and your efforts help shape the future. We encourage applications to be part of this exciting journey.