Mid Market Account Manager

Company Vision and Culture

Join a forward-thinking organization focused on empowering individuals to advance their careers and achieve their ambitions. The company embraces diversity and teamwork to foster an environment where technology is leveraged to benefit people, businesses, and the nation. The vision is to be Malaysia’s leading converged solutions company with a culture that prizes commitment, results, and opportunity.

Role Purpose

This position is vital in managing and nurturing Maxis' relationships with Small and Medium Enterprise (SME) clients throughout Sarawak. You will be in charge of sustaining and growing long-term key accounts by thoroughly understanding client needs and providing effective solutions.

Key Responsibilities

• Develop strategic and tactical plans for a broad market portfolio, ensuring the portfolio’s KPIs and objectives are achieved.
• Strengthen market presence within assigned accounts by identifying opportunities and maintaining close ties with current and prospective customers.
• Design and implement retention strategies to reduce client churn across the portfolio.
• Analyze market data, evaluate risks, and verify financial information to support business deals and decisions.
• Safeguard company confidentiality by protecting sensitive organizational information and tenders.
• Expand account coverage beyond existing dealer relationships to increase account depth and breadth.
• Support the collections team by managing customer payment aging issues.
• Maintain CRM sales pipeline diligently by consistently adding new opportunities weekly and advancing sales processes from initiation to closure.
• Create comprehensive account plans for each assigned customer.
• Collaborate with ECO to ensure smooth operations handling client accounts.
• Take ownership of every opportunity by ensuring closure plans are executed.
• Monitor post-sale activities to verify timely delivery and customer satisfaction.
• Work closely with Solution Sales and Pre-Sales teams to identify and propose innovative solutions aimed at sustainable account growth.

Qualifications and Skills

• Excellent communication and interpersonal abilities to build relationships with professionals at all levels.
• Driven and passionate about helping customers by tailoring solutions to their specific needs.
• Strong relationship management capabilities and willingness to accept constructive feedback.
• Educational background in business administration, sales, or a related discipline at the tertiary level.

Additional Information

Applicants can expect a careful evaluation of their submissions, followed by a digital interview invitation if shortlisted. The company is committed to fair hiring practices, valuing diversity and equal opportunity regardless of ethnic, gender, age, religious or physical characteristics.