Merchant Services Analyst

About Windcave

Established in 1999 in New Zealand, Windcave has been at the forefront of payment technology innovation. Operating across more than 40 countries with a team exceeding 400 experts, the company processes billions of transactions annually, offering comprehensive payment solutions through a single provider. Windcave serves diverse sectors including retail, finance, and hospitality worldwide, continuously raising industry standards with in-house advanced technologies.

Role Overview

We seek a dynamic Merchant Services Analyst who thrives in a busy and multifaceted environment.

Key Responsibilities

• Evaluate merchant applications by conducting credit checks and quality assessments to make informed decisions.
• Maintain up-to-date knowledge of Scheme rules, covering settlement procedures and charge-back processes.
• Handle and resolve Credit/Merchant Services related tickets promptly and effectively.
• Consistently follow defined workflows with accuracy and efficiency.
• Develop and maintain strong collaborative relationships with both internal teams and external partners.
• Provide enterprise clients with tailored reporting and analytical support.
• Regularly review credit and merchant service accounts to ensure compliance with application terms.
• Perform necessary identity and credit verifications during application processing, exercising sound judgment regarding risk and compliance adherence.

Qualifications & Preferences

• Bachelor’s degree equivalent to A+/A or B+/B in finance or a related discipline.
• Quick assimilation of payment and card industry knowledge with a strong enthusiasm for the field.
• Solid grasp of Anti-Money Laundering (AML), Know Your Customer (KYC), and Customer Due Diligence (CDD) practices.
• Meticulous attention to detail combined with proficient data entry and technical skills.
• Strong commitment to exceptional customer service delivery.

Benefits & Work Environment

• Competitive remuneration package.
• Hybrid working model requiring presence in the office on Monday, Tuesday, and Friday.
• Flexible scheduling options to support work-life balance.
• Opportunities for career advancement and long-term growth.
• Potential discounts on health insurance subject to eligibility.
• A vibrant, diverse, and friendly team culture.

Why Work With Windcave?

• Supportive and inclusive workplace environment.
• Access to professional development and continuous learning.
• Engagement with challenging and stimulating projects.
• Ongoing training and dedicated support for employees.

If you are passionate about the payment industry and ready to contribute meaningfully, we encourage you to apply and join our vibrant team.