Market Manager

About Expedia Group

Expedia Group is a global travel leader dedicated to helping people explore the world through its wide range of consumer brands, B2B networks, and travel advertising ventures. Our team is driven by a passion for travel, trusted partnerships, and cutting-edge technology, united by five core behaviors: putting the traveler first, thinking broadly, striving for excellence, owning our work, and succeeding together. We foster an environment that supports career growth, flexibility, and the resources needed to excel.

Role Overview

The Market Manager is responsible for expanding a portfolio of accounts by either directly managing accounts or enhancing existing partnerships. This role involves analyzing business operations to identify improvement opportunities, managing service delivery for active accounts, and ensuring the execution of strategic account plans. Sharing best practices across teams and regions is also a key element of the role.

Key Responsibilities

• Develop and maintain strong relationships with customer account teams and key decision-makers.
• Facilitate opportunities such as progress and exploratory meetings to grow customer accounts.
• Identify and communicate customer business challenges through appropriate organizational channels.
• Recommend suitable products, services, and insights aligned with customer needs.
• Gain a comprehensive understanding of departmental functions and their role within the broader organization.
• Stay informed about organizational policies, industry trends, competitors, and the financial implications of decisions.
• Support senior colleagues by documenting business case components for change initiatives.
• Acquire knowledge of financial data and contract terms, collaborating with legal teams when adjustments are necessary.
• Engage effectively in contract negotiations and resolve key objections proactively.
• Conduct straightforward cost-benefit-risk analyses of solutions and implications of non-agreements.
• Involve stakeholders in decision-making processes to benefit accounts and organizational objectives.
• Build expertise in company product offerings and competitor services, applying this insight to accounts strategically.
• Maintain ongoing business relationships internally and externally to support portfolio needs.
• Understand customer industries and competitive landscapes to tailor value propositions effectively.
• Attend customer meetings to grasp their expectations and performance metrics for products and services.
• Create key value propositions, case studies, and other materials to communicate the benefits of company offerings.

Required Qualifications and Skills

• Bachelor's degree or Master’s degree with equivalent professional experience.
• Minimum of 2 years’ experience for Bachelor’s degree holders; 0-2 years for Master’s degree holders.
• Fluency in English and the local market language where applicable.
• Strong communication skills and proficiency in sales strategies.
• Experience with portfolio management, relationship building, upselling, and cross-selling techniques.

Compensation

The salary range for this position in Dublin is €58,500 to €82,000 annually, with potential to increase up to €93,500 based on sustained performance and other factors such as location, budget, and individual skills.

Benefits and Perks

Expedia Group provides comprehensive benefits including medical, dental, and vision insurance, paid time off, employee assistance programs, wellness and travel reimbursement, travel discounts, and membership in the International Airlines Travel Agent Network (IATAN).

Equal Opportunity and Accessibility

We are committed to diversity and inclusion, welcoming applicants regardless of race, religion, gender, sexual orientation, national origin, disability, or age. Accommodation requests for disabilities during the recruitment process are supported to ensure an accessible experience.

Important Notice

All employment offers are conducted through Expedia Group's official Talent Acquisition teams. Candidates should be cautious and only share personal information with verified Expedia Group contacts. Official communications will use the @expediagroup.com domain, and all job applications must be submitted through the company’s official career portal.