Manager - Front Desk

Job Summary

This position supports the Front Office Manager by overseeing daily front office operations and managing staff teams including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. The role ensures smooth check-in and check-out experiences, strives for outstanding guest and employee satisfaction, and aims to optimize the department’s financial performance.

Candidate Profile and Educational Requirements

Applicants should have either a high school diploma or GED plus two years of related experience in guest services or front desk operations, or a two-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field with no prior work experience necessary.

Key Responsibilities

• Oversee daily front office activities, ensuring customer service standards are met to meet guest expectations.
• Establish goals and organize priorities to achieve effective work accomplishment.
• Address and resolve guest complaints, disputes, and grievances through negotiation.
• Manage staffing to meet operational needs and monetary targets.
• Maintain ongoing communication with employees to align with business goals, recognize performance, and drive results.
• Understand the front office's impact on overall hotel financial objectives and manage accordingly.
• Lead and inspire the front desk team through strong interpersonal and communication skills, encouraging ethical business decisions and cooperation.
• Model desired behaviors and foster trust and respect among team members.
• Supervise and manage all front office employees and operations; able to fulfill employee duties when required.
• Ensure open collaborative relationships within the team and act as the front office lead in the absence of senior managers.
• Deliver exceptional customer service that exceeds guest expectations, assist staff with guest understanding and coaching.
• Respond professionally to guest issues, empower staff to provide excellent service, and monitor service quality.
• Implement customer recognition programs, enforce credit and selling policies, and maximize room revenue through controlling occupancy.
• Conduct staff training on policies and monitor compliance to minimize bad debts and rebates.
• Maintain fairness and consistency with property policies and disciplinary procedures in accordance with SOPs and LSOPs.
• Support human resource functions including coaching, mentoring, employee feedback, and participation in recruitment and orientation.
• Communicate effectively with all levels of staff, analyze information to solve problems, and participate actively in meetings to communicate front desk objectives.
• Perform front desk operations personally as needed and manage shift responsibilities.

Additional Information

This is a maternity cover, fixed-term management position located on-site at Building No. 153 Street No. 347, Lusail, Qatar. The company promotes equal employment opportunity and values diverse cultural backgrounds, emphasizing a respectful and inclusive workplace.

About the Company

Le Méridien is inspired by the glamorous era of travel and celebrates diverse cultures through a distinct European spirit. The brand attracts curious and creative guests who seek cosmopolitan culture and memorable connections. Joining Le Méridien offers a chance to be part of Marriott International's portfolio, working in a supportive global team environment focused on meaningful guest experiences and personal growth.