Manager, Ad Operations Solutions APAC

About Netflix

Netflix ranks among the top global entertainment platforms, serving over 300 million subscribers across more than 190 countries with a rich variety of TV shows, movies, and games available anytime and anywhere.

Our mission centers around captivating the world with stories delivered at exactly the right moments and channels. The Ads Operations team plays a critical role in maintaining strong collaborations with advertising partners while safeguarding viewers' experience.

Role Summary

We seek a talented and strategic Manager for Ad Operations Solutions who will lead the APAC team focused on campaign activation, troubleshooting, and maximizing operational efficiency. Collaborating closely with Account Management, Demand, Product, and Tech teams, this role shapes industry-leading post-sales workflows that integrate local relevance with global impact.

Key Responsibilities

• Lead the regional Ad Ops Solutions team to ensure smooth campaign execution and issue resolution.
• Design and deploy AI-driven operational solutions to enhance scalability.
• Collaborate with Product and Engineering on scalable workflow development balancing vendor assistance and automation goals.
• Work alongside Account and Demand teams to guarantee timely campaign activations and optimize engagement models.
• Develop and track key metrics to evaluate business performance, spearheading initiatives to address operational weaknesses and seize growth opportunities.
• Formulate strategies for managing external vendor support that ensure optimal daily assistance, workload distribution, and continuity.
• Oversee global delivery standards including risk monitoring and prioritizing partner spends for activation and troubleshooting.
• Anticipate and translate evolving Ad Operations business needs into future support frameworks focused on delegation, automation, or elimination.
• Ensure regional teams align and operate effectively within a follow-the-sun model.
• Manage testing and approval processes for new ad server functionalities that aid ad operations.
• Champion continuous enhancements to service level agreements to surpass client and partner expectations.
• Promote and embody company values throughout operations.

Candidate Profile

• Eight or more years in Ad Operations or Ad Tech, supported by project management expertise and certifications.
• At least five years in a managerial capacity, with global market exposure considered advantageous.
• Extensive knowledge of major commercial ad platforms such as GAM/FreeWheel, Xandr, Nielsen, DV, IAS, and Salesforce.
• Experience leading AI initiatives in operational contexts.
• Fluency in English; proficiency in additional languages is favorable.
• Strong understanding of Direct Insertion Orders, Programmatic buying, and Live Advertising environments.
• Proven track record of cultivating cross-functional partnerships and delivering insightful project management outcomes.
• Analytical and data-focused approach to solving operational challenges and ensuring accountability in deliverables.
• Effective collaboration with Product and Business Ops teams on tooling and workflow rollouts.
• Comfort navigating ambiguity and adapting flexibly to shifting priorities.
• Superior communication skills complemented by meticulous attention to detail.
• Experience working in international, diverse environments.

Additional Information

Netflix prioritizes inclusion and offers accommodations throughout the hiring process upon request. We celebrate diversity, ensuring equitable opportunity regardless of race, religion, gender, age, disability, or other protected characteristics.