- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- Hybrid
- Education
- Bachelor's degree in Business Administration, Management, or related field
- Resume
- Required to apply
Where you'll work
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Job description
About YooKatale
YooKatale is a mobile food marketplace operating across Uganda, connecting buyers and sellers of food products and services to both residential and commercial customers. Driven by the mission to make food accessible everywhere and a vision to link communities with healthy food options, the company combines digital and physical solutions to meet societal needs. YooKatale fosters a culture centered on customer focus, respect, authenticity, curiosity, and perseverance, while promoting a supportive work environment for employees and stakeholders.
Role Overview
The Manager will be responsible for overseeing the day-to-day operations of YooKatale's mobile food market, managing teams, and ensuring high-quality service delivery. The position is based in Kampala with a hybrid working model allowing a mix of on-site and remote work. Duties include supervising staff, analyzing performance indicators, upholding customer service standards, and aligning operational activities with YooKatale's mission and values.
Key Responsibilities
- Manage daily operations and coordinate cross-functional teams.
- Monitor team performance metrics and ensure service excellence.
- Maintain customer service quality and foster stakeholder relationships.
- Collaborate with various departments to enhance processes and deploy technology solutions.
- Support marketing and community outreach efforts.
- Oversee budgeting and report operational outcomes.
- Contribute to strategic decision-making to improve food access and service quality.
Qualifications and Skills
- Proven operational management and team leadership capabilities.
- Strong skills in customer service, stakeholder engagement, and relationship management.
- Basic proficiency with technology platforms and digital tools.
- Excellent communication, problem-solving, organizational, and multitasking abilities with keen attention to detail.
- Experience in food services, retail, or marketplace environments is beneficial, particularly in emerging markets.
- Bachelor's degree in Business Administration, Management, or related discipline, or equivalent practical experience.
- Ability to work in Kampala with flexibility for hybrid working conditions.
- Commitment to the core values of respect, authenticity, curiosity, and perseverance.
Minimum education
Bachelor's Degree