Management Trainee

Position Overview

Sprint Upp is seeking energetic and driven Management Trainees to gain hands-on experience in E-Commerce and Online Payment Management. This full-time role, based in Dwarka Sector 7, New Delhi, is designed primarily for fresh graduates eager to learn the inner workings of digital commerce operations.

Key Responsibilities

• Support the daily management of e-commerce operations including product listings, order management,inventory tracking, and customer data handling on e-commerce platforms.
• Assist in processing orders, monitoring deliveries, handling cancellations, returns, and refunds efficiently.
• Collaborate with internal teams to ensure seamless order fulfillment and customer satisfaction.
• Oversee online payment transactions by tracking statuses such as successful, pending, failed, refunded, or disputed payments, and maintain precise transaction records.
• Support payment gateway administration and reconcile transaction reports to verify payment settlements.
• Help to resolve discrepancies related to payments promptly.
• Maintain and update spreadsheets, dashboards, and operational data for reporting purposes.
• Prepare performance reports on a daily and weekly basis to aid business analysis.
• Communicate effectively with customers, vendors, logistics providers, and other stakeholders as necessary.
• Assist management with routine operational and administrative duties.
• Learn and adhere to standard operating procedures related to e-commerce and payment processes.
• Identify operational challenges and suggest improvements to optimize workflow.

Learning Opportunities

Candidates will receive training and practical exposure to:

• Managing e-commerce product catalogs, sales, and marketplace operations.
• Handling order processing, fulfilment, inventory, returns, and refunds.
• Operating and understanding e-commerce dashboards and reporting tools.
• Managing digital payment gateways, monitoring transactions, reconciling payments, and settlement tracking.
• Basic financial and operational performance reporting.

Eligibility Criteria

• Fresh graduates or entry-level candidates from BBA, B.Com, BCA, BA, B.Sc, MBA, or related fields.
• Basic computer skills and familiarity with internet platforms.
• Comfort working with Microsoft Excel or Google Sheets.
• Good communication abilities, coordination skills, and attention to detail.
• Quick learner with the ability to adapt to new software and digital tools.
• Strong organizational and time management skills.
• Ready to work in a fast-paced corporate environment.

Preferred Skills

• Basic knowledge of e-commerce platforms and digital payment systems.
• Experience or familiarity with Excel formulas and reporting techniques.
• Analytical thinking and problem-solving skills.
• Ability to accurately maintain data and records.
• Professional attitude and reliability.
• Effective teamwork and communication capabilities.

Additional Details

• Work Location: Office at Dwarka Sector 7, New Delhi.
• Working Days: Monday through Saturday.
• Working Hours: 8:00 AM to 5:00 PM.
• Role Type: Full-time with office presence required.
• Open to freshers with no prior experience necessary.

Why Join Sprint Upp?

• Opportunity to acquire real-world experience in e-commerce and digital payment operations.
• Understand the functioning of modern online business commerce.
• Develop skills in business communication, coordination, data management, and workflow optimization.
• Work alongside experienced professionals in a supportive environment.
• Build a solid foundation for careers in e-commerce, operations, and digital business management.