Maintenance Technician

Customer Relationship Management

• Ensure high customer satisfaction by delivering quality service and maintaining clear, proactive communication on-site (including callout estimated time of arrival and job details).
• Provide accurate and timely real-time reporting of tasks performed at the equipment level to guarantee e-Optimum and customer notifications are up-to-date.
• Maintain excellent rapport with customers, site contacts, and end-users at location by adopting an Ambassador mindset.
• Be responsible for the safety and performance of elevator equipment.
• Manage the site environment throughout service operations effectively.
• Identify potential risks at the site and communicate these promptly to the supervisor.
• Take immediate action on high-risk situations, applying escalation protocols as necessary.
• Detect any unplanned service repairs based on equipment condition, consult with the on-site contact person to obtain approval if work is beyond contract coverage, and carry out approved repairs.

Service Operations

• Prioritize end-user and site safety at all times.
• Ensure a secure and safe work environment.
• Follow safe working methods in accordance with maintenance and safety guidelines.
• Execute service visits—including planned maintenance, callouts, and repairs—in adherence to schedules, quality standards, time allocations, and established processes.
• Effectively organize workload in coordination with the service supervisor.
• Report potential sales leads to the supervisor.
• Provide precise, timely back-reporting of all completed work per process requirements.
• Submit accurate timesheets corresponding with actual work done.
• Manage and maintain proximity stock, including shelving, inventory and stock transfers; identify spare part needs and request them from the supervisor.
• Keep service tools, service vehicle, instruments, and equipment well-maintained and secure.
• Contribute feedback to PCM organization and supervisors to improve products, methods, and safety standards continuously.

Leadership and People Management

• Regularly update supervisor with relevant operational information.
• Maintain comprehensive knowledge on lift and related technologies, attending all required training sessions.
• Possibly provide training or coaching to designated personnel as instructed by the supervisor.

Candidate Profile and Additional Information

• Education: Diploma or high school certification in electrical or mechanical disciplines.
• Minimum of three years of experience in relevant technical fields.
• Excellent communication skills and ability to work within a multicultural team environment.
• Compliance with current labor laws restricts this position to Saudi nationals only.

At KONE, the focus is on fostering an innovative, collaborative workplace where individual contributions are valued. Employee engagement, participation, and openness to idea sharing are encouraged. Sustainability forms a key part of organizational culture and everyday operations. Ethical business practices prevail to promote mutual trust and respect among coworkers, where good performance is acknowledged. This role offers opportunities for career growth and personal achievement in a balanced, healthy environment.