Junior Engineer / Engineer - Service

About KONE

KONE is a leading global company in the elevator and escalator industry, dedicated to enhancing the flow of urban life. Serving close to 70 countries, KONE moves over one billion people daily and reported EUR 11.2 billion in net sales in 2025. The company employs over 60,000 professionals working towards making building journeys safe, efficient, and reliable.

Role Overview

The Junior Engineer / Engineer - Service role in Kozhikode is an exciting opportunity within KONE's growth phase. This position involves multiple facets including customer management, service operations, and team leadership, emphasizing safety, quality, and service excellence.

Key Responsibilities

• Manage customer relationships ensuring satisfaction through quality service and clear communication.
• Guarantee equipment safety, performance, and meet contractual obligations.
• Drive sales of service repairs and handle all service quality and invoicing complaints promptly.
• Ensure safety for end-users, sites, and technicians during field operations.
• Deliver services aligned with contracts, KONE quality standards, and local regulations.
• Oversee and control field operation costs and inventory management.
• Manage callouts, service repair sales, proximity stock levels, and third-party inspection visits with follow-ups.
• Support maintenance of foreign equipment, and assist in technician scheduling and conflict resolution.
• Reduce callouts, review related invoices, and ensure timely planned maintenance scheduling and routing.
• Conduct site audits, investigate accidents according to policy, manage overtime approval.
• Lead and develop assigned technicians by setting performance objectives, managing attendance, workload, tools, and equipment.
• Coordinate technician hiring, training, motivation, and communication activities.

What KONE Offers

• Prospects for career advancement within a global firm.
• A comprehensive total rewards program designed to motivate and engage employees.
• Extensive professional learning and development opportunities.
• An innovative, collaborative working environment prioritizing ethical practices, employee engagement, sustainability, respect, and recognition.

Eligibility

Candidates must hold a graduate degree to be considered for this position.