Maintenance Coordinator

About FleetPartners

FleetPartners is a prominent ASX-listed organization specializing in fleet leasing, fleet management, and novated leasing services throughout Australia and New Zealand. Dedicated to providing smarter, sustainable vehicle solutions, FleetPartners partners with businesses and individuals to facilitate efficient transportation solutions. The company's core strength lies in its supportive and customer-focused team, which fosters a collaborative and developmental work environment.

Role Overview

The Maintenance Coordinator is instrumental in ensuring the smooth, cost-efficient, and customer-centric delivery of vehicle maintenance services. Partnering with Maintenance Controllers, this role involves processing maintenance transactions, verifying invoices, addressing discrepancies, and managing maintenance-related queries. Accurate record keeping and seamless daily operations management are crucial responsibilities.

Key Responsibilities

• Manage administrative tasks related to vehicle servicing, repair, maintenance, and tyre replacements.
• Review, process, and reconcile maintenance invoices, addressing any anomalies or exceptions.
• Monitor work queues to ensure maintenance requests are handled within established service timelines.
• Keep precise maintenance records, transaction details, and necessary documentation within company systems.
• Communicate with customers, suppliers, and internal teams to resolve issues and maintain quality service outcomes.

Candidate Profile

The ideal candidate is organized, detail-oriented, and enjoys maintaining workflow momentum. A background in administration, customer service, or coordination is advantageous. They should excel at problem-solving, supporting colleagues, and prioritizing competing tasks under pressure.

Qualifications & Skills Required

• Exceptional attention to detail and accuracy.
• Effective problem-solving and administrative capabilities.
• Customer-centric mindset with a dedication to excellence in service delivery.
• Strong oral and written communication skills.
• Ability to manage multiple priorities and perform effectively under pressure.
• Proficiency in Microsoft Office suite, particularly Excel, Outlook, and Word.

Benefits

• 27 days of annual leave per year.
• Flexible hybrid work arrangement with a conveniently located office featuring onsite parking near Ellerslie Station.
• Health insurance coverage from day one, with company subsidies for Southern Cross or Marram plans.
• A 'Dress for your Day' policy promoting workday comfort.
• 16 weeks of paid parental leave for primary caregivers, regardless of gender, without minimum tenure requirements; 4 weeks paid leave for secondary caregivers.
• Ongoing training programs promoting career growth and development.
• Employee rewards program, including discounts from multiple retailers.
• Regular social, wellness, and team activities organized by the Social Club and Pit Crew.
• Additional diverse employee benefits.

Inclusion Commitment

FleetPartners is dedicated to fostering an inclusive environment that respects and supports all employees. The company is recognized for its commitment to gender equality and inclusivity, holding accreditations and awards such as the Workplace Gender Equality Agency recognition and WORK180 accreditation. Applicants from various backgrounds and life experiences are encouraged to apply, with accommodations provided for recruitment accessibility needs.