Maintenance Coordinator - US Client Support (Remote)

About UpneX Solutions

UpneX Solutions (OPC) Private Limited specializes in comprehensive Project and Property Management as a Service (PMaaS) solutions for property owners, investors, and businesses. The company aids clients in optimizing operations, lowering costs, enhancing efficiency, and maximizing returns through services such as property maintenance coordination, tenant and vendor management, leasing assistance, financial and operational support, project management, and process optimization. Operating with a dedicated offshore team supporting US and global portfolios, UpneX delivers cost-effective and efficient services with strong operational practices.

Role Overview

This full-time remote position involves coordinating maintenance activities for US-based property management operations. The role requires working hours corresponding to US business days, preferably located in Tiruchirappalli, Tamil Nadu, although this is not compulsory.

As a Maintenance Coordinator, you will be the primary liaison between property managers, tenants, vendors, internal teams, and management. Your responsibilities include managing maintenance requests from reporting through completion, maintaining clear communication with US stakeholders via phone and email, coordinating multiple ongoing issues, and ensuring diligent follow-through with vendors to prevent any lapses.

Primary Responsibilities

• Receive, log, and manage all incoming maintenance requests and service tickets.
• Track and follow up on maintenance work orders until satisfaction is confirmed and issues are formally closed.
• Engage professionally with US tenants and residents to collect information, schedule maintenance, and provide updates.
• Coordinate vendor and contractor activities, maintaining schedules and follow-ups to assure timely completion of work.
• Support Property Managers by providing timely updates, escalating critical issues, and ensuring visibility into maintenance progress.
• Prioritize maintenance tasks based on urgency and escalate emergencies appropriately.
• Maintain detailed records, documentation, and reports of maintenance activities, open issues, vendor performance, and escalations.
• Identify recurrent problems or process bottlenecks and propose improvements to enhance maintenance coordination efficiency and scalability.

Candidate Requirements

• Excellent spoken and written English communication skills, including the ability to interact confidently with US clients, tenants, and vendors via calls and email.
• Strong organizational ability to handle multiple simultaneous maintenance requests without losing track.
• Proficient in time management, task prioritization, and maintaining attention to detail in a fast-paced environment.
• Ability to follow up persistently and communicate professionally with vendors and stakeholders to obtain results.
• Problem-solving capabilities combined with sound judgment to decide when to escalate issues.
• Familiarity with Microsoft Excel/Google Sheets, Word/Docs, email, online communication tools, CRM or ticketing systems, and project management software; property management software experience is advantageous.
• Bachelor’s degree or Diploma in Business, Management, Engineering, Facilities Management, Operations, or relevant disciplines; or equivalent professional experience.

Preferred Experience

• Background in property management, maintenance coordination, facilities management, vendor handling, customer service, and international client support, particularly with US clientele.
• Experience in call-based coordination, BPO/KPO operations, or ticket/work order systems is beneficial.

Work Setup and Other Requirements

• Work from a quiet, professional home environment with a reliable high-speed internet connection and suitable computer/laptop.
• Availability to work shifts aligned with US business hours.
• Professional call handling capabilities.
• Highly reliable, punctual, accountable, and self-driven work ethic.

Who Should Apply

This role suits individuals who enjoy communication, managing multiple tasks, owning problem resolution, staying calm under pressure, and seeking a career in international property management and operations.

Why Join UpneX Solutions

Joining UpneX provides exposure to the US property management industry and international client interactions, helping you build expertise in maintenance and operations coordination, develop strong communication skills, and grow professionally within a global Property Management as a Service (PMaaS) organization.