Mailroom Clerk

Position Overview

The Mailroom Clerk plays a vital role in ensuring the prompt and accurate handling of all incoming and outgoing correspondence, packages, and courier deliveries. This position supports the organization’s daily operations by managing mail efficiently and securely according to company protocols. Occasionally, this role will backfill reception duties, including answering phone calls and driving the company shuttle.

Key Duties and Responsibilities

• Receive, sort, and distribute mail, packages, and courier deliveries to the correct departments and personnel in a timely manner.
• Prepare outbound mail and packages by weighing, metering, labeling, and arranging shipments via authorized carriers.
• Maintain detailed logs of all incoming and outgoing shipments, securing delivery confirmations as needed.
• Coordinate schedules and communications with courier services, postal providers, and other delivery vendors.
• Operate and upkeep mailroom equipment such as postage meters, scanners, copiers, and shipment tracking systems to ensure smooth processes.
• Manage inventory levels of mailroom supplies including envelopes, labels, packaging materials, and postage stock.
• Handle certified, registered, overnight, and special delivery mail ensuring compliance with required procedures.
• Ensure secure handling of confidential or sensitive documents to protect company information.
• Provide additional office support tasks such as filing, copying, scanning documents, managing records, and covering the reception area when needed.
• Maintain a clean, orderly, and safe working environment within the mailroom area.
• Investigate and resolve issues involving lost, misdirected, or delayed deliveries.
• Occasionally fill in by driving the company shuttle van as requested.
• Adhere strictly to company policies, postal regulations, and workplace safety standards.