Luxury Retail Executive / Store Manager

Company Overview

Our client is an expanding international company specializing in the resale of luxury goods. Established in Japan and now growing in Singapore, they provide customers with authentic, high-caliber pre-owned luxury items from globally recognized brands. They emphasize a reliable and smooth customer experience backed by expert valuation of luxury products, efficient inventory management, and dedicated after-sales support.

As part of their Singapore expansion, the company seeks enthusiastic and driven individuals to become founding members and contribute to developing a successful retail presence from the start.

Job Responsibilities

• Provide outstanding customer service to ensure a memorable and positive shopping experience.
• Greet and assist customers who visit the store.
• Handle customer inquiries received via both online and offline channels.
• Assist in marketing initiatives and promotional events.
• Arrange repairs for luxury products when needed.
• Maintain and update inventory data within the company’s system.
• Carry out daily operational tasks and administrative responsibilities for the store.
• Contribute to the growth and success of the new retail venture.

Job Requirements

• Customer-focused with excellent communication abilities.
• Outgoing, proactive, and adaptable personality traits.
• Highly attentive to detail and capable of precise work.
• Comfortable functioning in a retail environment.
• Mandarin communication skills are a plus to effectively interact with Mandarin-speaking clientele.
• Background in luxury retail, luxury resale, watches, jewellery, fashion retail, hospitality, or customer service is considered advantageous.

Work Location

Singapore