Lot Associate - Full Time

About the Role

We are looking for a Lot Associate who enjoys helping customers, making a positive impact, and guiding shoppers to the right solutions for their projects. This position offers an opportunity to grow your career with a focus on excellent customer service.

Primary Responsibilities

• Assist customers by loading their purchases into vehicles safely and efficiently.
• Maintain a safe and accessible parking lot area that is welcoming to customers.
• Adhere to the company’s GET customer service model: Greeting, Engaging, and Thanking customers, ensuring a positive experience.
• Keep a sufficient supply of shopping carts near the store entrance at all times.
• Engage customers by asking open-ended questions to understand their project needs and expertise level.
• Plan the safest and most effective way to load merchandise into customer vehicles, following safe loading training guidelines.

Safety and Security

• Ensure all exits and loading zones remain clear of any obstructions or clutter.
• Keep the front apron and lumber loading pad clean by sweeping and removing debris.
• Follow all safety policies and loss prevention procedures strictly.
• Operate equipment using approved safety techniques.

Skills and Competencies

• Effective communication skills to interact clearly with customers and team members.
• A strong focus on customer service and satisfaction.
• Good interpersonal abilities to engage with customers and coworkers.
• Organizational skills to manage carts and loading areas efficiently.
• Attention to detail to ensure safety and customer satisfaction.

Work Environment and Physical Demands

• Work schedule may vary and include evenings and weekends.
• Warehouse setting characterized by dust and noise.
• Exposure to all weather conditions is frequent due to outdoor loading and unloading duties.
• Open doors may cause drafts and temperature fluctuations inside the facility.
• Physically demanding activities include bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving products.

Additional Information

• Reports to the Front End Supervisor.
• No travel necessary.
• Minimum education requirement is a high school diploma or equivalent.
• Preferred experience: 1 to 2 years in retail environments.
• No specific leadership or certification requirements.