Loss Prevention Associate

Position Overview

The Loss Prevention Associate role involves investigating incidents of theft, fraud, and various guest complaints such as noise disturbances, assaults, and food poisoning. This position requires conducting thorough interviews to obtain statements, collaborating with management and local authorities as necessary, and completing detailed incident reports covering thefts, accidents, hazards, and fire alarms.

Key Duties

• Investigate and document incidents related to security, theft, and guest complaints.
• Conduct interviews with involved parties to gather relevant information.
• Assist and inform managers, supervisors, or law enforcement in cases of accidents or emergencies.
• Manage disruptions caused by suspicious individuals, civil disturbances, or intoxicated guests to maintain a safe environment.
• Escort unwelcome individuals off the premises discreetly to ensure smooth operations.
• De-escalate conflicts among guests or employees, involving authorities if required, and record all relevant details.
• Adhere strictly to company safety and security policies, reporting any unsafe conditions promptly.
• Maintain confidentiality regarding proprietary information and protect company assets.
• Provide professional and welcoming service to guests while anticipating their needs.
• Communicate clearly both verbally and in writing, ensuring accurate documentation.
• Develop positive working relationships within the team to achieve common goals.
• Use computer systems and point of sale terminals to enter and retrieve work-related information.
• Physically capable of moving quickly to respond to situations, standing or walking for long periods, and handling objects weighing up to 50 pounds independently and heavier with assistance.

Additional Responsibilities and Physical Requirements

• Inspect equipment and tools for defects.
• Navigate through confined spaces and uneven or slippery surfaces, including stairs and ramps.
• Perform reaching, bending, twisting, and stooping movements as needed during work.
• Complete other reasonable tasks assigned by supervisors.

Preferred Qualifications

Applicants typically have a high school diploma or GED equivalent. No prior related work or supervisory experience is required, and there are no mandatory licenses or certifications.

Company Commitment

Marriott International is dedicated to equal opportunity employment, fostering an inclusive environment that respects diverse backgrounds and experiences. JW Marriott, part of Marriott's luxury portfolio, emphasizes associate well-being, career development, and a supportive community, embodying a service philosophy that ensures both associates and guests thrive.