Logistics Customer Service Representative

About the Role

Join DP World's Control Tower team in Limerick as a Logistics Customer Service Representative. This key position involves being the central liaison point for clients, ensuring smooth communication and coordination of shipments among customers, carriers, and internal teams to facilitate timely deliveries and superior service standards.

Key Responsibilities

• Provide professional and prompt customer assistance, addressing inquiries, requests, and resolving issues efficiently.
• Serve as the primary contact for customers, offering updates on shipment statuses, delivery schedules, and highlighting any possible delays.
• Collaborate closely with internal teams such as operations, logistics, and warehousing to guarantee precise and timely order execution.
• Liaise with external carriers and partners to monitor shipments, fix discrepancies, and ensure punctual deliveries.
• Keep detailed logs of all customer communications and resolution outcomes within internal systems.
• Spot possibilities for improving processes and assist in enhancing customer service protocols.
• Adhere to company policies, procedures, and service level agreements (SLAs) to meet performance benchmarks and customer satisfaction goals.

Candidate Profile

• Fluent in English, both written and oral communication skills.
• At least two years of experience in a customer service role; experience in logistics or supply chain is beneficial.
• Strong communication skills to effectively interact with customers and internal stakeholders.
• Excellent problem-solving capabilities with a proactive, solutions-oriented approach.
• Highly organized, detail-focused, and able to handle multiple responsibilities within a dynamic environment.
• Proficient in Microsoft Office applications; familiarity with CRM or ticketing software is a plus.

Compensation and Company Overview

DP World offers competitive compensation within an expanding international environment focused on encouraging talent development and personal growth in a relaxed setting.

DP World is a vital global trade facilitator improving lives worldwide. With a team spanning 75 countries and over 120,000 employees, the company advances seamless supply chains by integrating ports, marine services, logistics, and technology. It is dedicated to embracing innovation with technologies such as automated warehousing and intelligent delivery systems, maintaining leadership in trade and supply chain solutions.