Logistic Coordinator

Role Overview

The Logistic Coordinator is responsible for effective management and oversight of the bus transportation operations ensuring optimized revenue, fleet utilization, and high-quality passenger service.

Key Responsibilities

• Manage and update bus fare prices dynamically based on demand, occupancy, competitor rates, and seasonal factors.
• Handle allocation of vehicles as per daily scheduling demands, ensuring operational readiness and compliance.
• Organize driver and crew deployment daily, including arrangements for absences or emergencies.
• Coordinate garage activities covering both routine maintenance and urgent repairs to minimize downtime.
• Provide quick response and support for breakdowns or emergencies including arranging substitutes and informing stakeholders to reduce passenger impact.
• Monitor fuel usage daily, liaising with fuel stations and tracking fuel efficiency, identifying irregularities.
• Address passenger complaints promptly regarding delays, cancellations, or service issues ensuring a high standard of customer satisfaction.
• Oversee daily departure and arrival schedules, maintaining continuous communication among branches, garages, and staff to resolve operational challenges.
• Generate daily reports and analyze operational metrics such as vehicle utilization, breakdown frequency, and crew availability to support management decisions.
• Ensure all vehicles meet compliance requirements including valid permits, insurance, fitness certificates, and essential safety equipment prior to deployment.

Qualifications and Experience

• A graduate degree in any field is required.
• Additional qualifications such as Degree or Diploma in Transport Management, Logistics, Operations Management, or Mechanical Engineering are advantageous.
• 3 to 7 years of relevant experience in passenger transport, fleet management, logistics, or bus operations is essential.
• Experience working within a transport control room or managing centralized operations is preferred.

Skills and Competencies

• Strong abilities in operational planning, coordination, and execution.
• Outstanding customer service skills including conflict resolution capabilities.
• Solid understanding of fleet management and transportation operations principles.
• Capable of analytical thinking and making informed decisions under pressure in a 24×7 environment.
• Excellent communication and interpersonal skills for effective cross-department collaboration.
• Proficient in MS Excel, MS Office, and use of transport management software platforms.
• Ability to multitask efficiently and organize workflows across diverse teams.

Performance Indicators

• Achievement of on-time departures and arrivals.
• Maximizing vehicle utilization and maintaining fleet availability.
• Effective response and handling of breakdowns.
• Ensuring driver and crew presence aligned with schedules.
• Monitoring and improving fuel efficiency and usage.
• Minimizing cancellations and improving passenger complaint resolution periods.
• Maintaining high customer satisfaction scores and accurate daily reporting.

Personal Attributes

• Exhibits strong leadership and a sense of ownership.
• Remains composed and confident during emergency situations.
• Excellent at coordination with clear, proactive communication.
• Focuses on customer needs and delivering quality service.
• Demonstrates high accountability and integrity in all responsibilities.
• Prepared to work shifts supporting 24×7 operational demands.