Lobby Hostess

About Fairmont Bab Al Bahr

Fairmont Bab Al Bahr is a luxurious five-star beachfront hotel located at the gateway of Abu Dhabi, offering breathtaking views of the Sheikh Zayed Grand Mosque. The hotel boasts over 360 stylish rooms and suites, numerous acclaimed dining options, versatile event spaces, private beach access, swimming pools, and fitness facilities. Catering to business travelers, leisure visitors, and large corporate and social occasions, the property combines international luxury standards with the cultural heritage of the UAE. The hotel is dedicated to excellence, innovation, sustainability, and creating memorable experiences for guests and staff alike.

Role Overview

The Lobby Hostess acts as the initial point of interaction for guests entering the hotel, tasked with delivering a warm and professional welcome and enhancing the guest experience through coordination and attentive service aligned with five-star hospitality standards.

Key Responsibilities

• Professionally greet and welcome guests with friendliness and courtesy.
• Provide guests with directions, hotel and facility information, and details on events and services.
• Manage lobby guest flow to ensure smooth arrivals and departures.
• Collaborate with Front Desk, Concierge, Bell Desk, Housekeeping, and Food & Beverage teams to fulfill guest requirements.
• Escort VIP guests when necessary and deliver personalized service.
• Promptly and professionally address guest inquiries, requests, feedback, and complaints.
• Maintain up-to-date knowledge of hotel amenities, nearby attractions, transportation options, and promotions.
• Monitor lobby cleanliness, maintenance, and safety, reporting any concerns.
• Support guest relations and assist during special events.
• Adhere to the hotel's policies, service standards, and luxury service protocols.
• Maintain impeccable grooming and represent the hotel's brand image consistently.

Qualifications

• Experience in hospitality, guest relations, customer service, or luxury hotel environments is preferred.
• Strong communication and interpersonal skills.
• Customer-focused with effective problem-solving capabilities.
• Maintains professional grooming and presentation respecting five-star standards.
• Available to work flexible shifts including weekends and holidays.
• Proficient in English; additional languages are a plus.
• Good organizational skills and ability to multitask efficiently.