Lobby Coffeeman

About Fairmont Bab Al Bahr

Fairmont Bab Al Bahr is an upscale five-star beachside luxury hotel located at Abu Dhabi’s gateway, offering captivating views of the Sheikh Zayed Grand Mosque. The hotel combines modern architecture and elegant interiors to provide first-class hospitality and superior guest experiences. It houses more than 360 finely appointed rooms and suites, a range of acclaimed dining options, comprehensive conference and event amenities, and exceptional leisure facilities such as private beach access, swimming pools, and fitness centers. The hotel caters to business travelers, vacationers, and hosts large-scale corporate and social functions, all while embracing the UAE's rich cultural heritage and maintaining global luxury and sustainability standards.

Role Overview

The Lobby Coffeeman plays a crucial role in preparing and serving coffee, tea, Arabic coffee, and other hot beverages within the hotel lobby and lounge areas. They provide exemplary guest service that aligns with five-star hospitality standards, ensuring each guest feels warmly received and enjoys a personalized, memorable experience.

Responsibilities

• Prepare and serve various hot drinks including coffee, tea, and Arabic coffee to guests in lobby and lounge spaces.
• Welcome guests with a courteous and professional demeanor, maintaining a friendly and inviting presence.
• Deliver beverage service to VIPs, hotel visitors, and residents with attention to detail.
• Ensure all beverages meet the hotel’s established quality and presentation standards.
• Maintain tidiness and organize coffee stations, serving zones, and related equipment.
• Regularly check and replenish beverage ingredients, cups, condiments, and refreshments to ensure availability.
• Perform routine inspections of coffee machines and service tools to confirm proper functioning.
• Collaborate with Front Office, Concierge, and Guest Relations departments to fulfill guest requirements.
• Assist guests by providing basic information about hotel amenities and services.
• Promptly and professionally address guest requests, preferences, and complaints.
• Adhere strictly to food safety, hygiene, and sanitation protocols at all times.
• Support special hotel events, VIP arrivals, and lobby functions as needed.
• Consistently uphold a superior standard of service reflecting the hotel’s luxury positioning.

Qualifications

• At least 1 to 2 years’ experience working within a luxury hotel, fine dining restaurant, café, or similar hospitality setting.
• Familiarity with coffee brewing methods and Arabic coffee service traditions.
• Strong customer service skills and effective communication abilities.
• Professional presentation and grooming aligned with five-star hotel expectations.
• Basic command of the English language; knowledge of additional languages is considered beneficial.
• Willingness to work flexible hours, including weekends and public holidays.