Lobby Host

Role Overview

Rapport Guest Services is looking to hire a Lobby Host to join their team in London. This position involves being among the first points of contact for visitors and occupants, playing a vital role in shaping their first impressions by ensuring top-tier service and care within the front-of-house environment.

Job Responsibilities

• Warmly welcome and guide visitors throughout the lobby space ensuring a positive experience.
• Maintain the lobby area to high standards of presentation, safety, and alignment with client expectations.
• Manage visitor access using a visitor management application, coordinating closely with security and adhering to established protocols.
• Address inquiries professionally, providing accurate information and resolving issues efficiently.
• Share updates and concerns effectively with team members to maintain consistent service quality.
• Take initiative in service delivery by anticipating needs, assisting new team members, conducting operational handovers, and ensuring sustained high standards.

Candidate Profile

• Embodies the core Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
• Communicates with clarity and confidence both face-to-face and over the phone.
• Skilled at building empathy and establishing rapport with others.
• Maintains impeccable personal appearance and professional presentation.
• Exhibits a strong customer-focused attitude.
• Comfortable initiating and sustaining conversations to connect with others.
• Proactive and able to anticipate and respond to client needs.
• Flexible and adaptable to varying client requirements.
• Motivated and enthusiastic about delivering excellent service.
• Capable of fostering strong relationships with colleagues and clients.

Employment Details

This is a full-time, permanent role with a workweek of 40 hours, Monday through Friday, working shifts on a rotating basis between 7 AM and 7 PM. The annual salary is £36,600.

Benefits and Perks

• Enjoy financial benefits including exclusive travel and grocery discounts, life assurance, and monetary rewards.
• Secure your future through participation in a contributory pension scheme.
• Access comprehensive wellness programs, employee assistance services, and digital GP consultations.
• Benefit from extensive learning and development opportunities to support career growth.
• Participate in recognition programs like WOW Awards honoring exceptional colleagues.
• Contribute to community causes with one paid day off per year dedicated to volunteering.

About Rapport Guest Services

Rapport Guest Services is a highly esteemed, multi-awarded provider of front- and back-of-house services servicing prominent organizations across the UK, Ireland, and other locations globally. Operating under Compass Group UK&I, the company emphasizes a culture centered on people and exceptional service delivery. They are committed to inclusion, wellbeing, and equal opportunities, being recognized as a Disability Confident Employer.