Lobby Ambassador

About Fairmont Dubai

Fairmont Dubai, located in the bustling business district, stands out as a fusion of modern urban elegance and timeless luxury. Known for its exceptional blend of refined surroundings and contemporary amenities, Fairmont exemplifies high standards of hospitality and service.

Role Overview

As a Lobby Ambassador, reporting to the Guest Experience Manager, you will play a vital role in delivering outstanding guest service and representing Fairmont’s brand promise with every interaction. Your duties will include warmly welcoming guests, assisting with their initial needs, and creating a memorable first impression.

Key Responsibilities

• Uphold Fairmont’s brand standards in all guest interactions, ensuring consistent excellence.
• Greet every guest entering or exiting through the hotel's main revolving entrance doors.
• Provide a warm and friendly welcome to guests and visitors, fostering a hospitable environment.
• Assist guests with handling their luggage and guide them to key areas such as the Front Desk.
• Use authentic local greetings to enhance guest connections.
• Engage first-time visitors by offering a tour of the lobby and its surroundings, creating rapport and making them feel at ease.

Ideal Candidate Profile

• Demonstrates exceptional guest service skills combined with responsibility and polished communication abilities.
• Maintains impeccable grooming and professional presentation at all times.
• Capable of multitasking efficiently under dynamic and fast-paced conditions while maintaining composure.
• Flexible with work hours, accommodating the needs of the hotel’s operations.
• Possesses a minimum of two years’ experience in customer service, which is considered an advantage.
• Holds strong interpersonal and problem-solving skills, displaying reliability and accountability.
• Works effectively as part of a cohesive team and consistently prioritizes guest needs with patience and courtesy.

Additional Benefits and Opportunities

• Access to specialized learning programs through Fairmont’s Academies to enhance your hospitality skills.
• Opportunities to contribute to meaningful Corporate Social Responsibility initiatives.
• Pathways for career advancement with prospects for national and global promotions.
• Enjoy exclusive employee perks such as discounts across Accor properties worldwide, including benefits for family members, alongside special offers on dining and wellness services.

Fairmont’s Core Values

• Respect: Honoring the individuality and ideas of all, treating everyone with equality and dignity.
• Excellence: Creating authentic connections and seizing every chance to make others feel valued.
• Belonging: Embracing diversity, supporting one another, and fostering unity.
• Empowerment: Encouraging initiative and anticipating moments that delight guests.
• Integrity: Building trust through authenticity and mutual respect.

Diversity & Inclusion Commitment

Fairmont is dedicated to fostering a diverse and inclusive workplace where individuals from various backgrounds can thrive. All candidates are welcomed without discrimination.

About Working at Accor

Accor prides itself as a global leader in hospitality that values individuality and supports personal and professional growth. The company encourages working with purpose and exploring endless career possibilities while embracing innovation in the hospitality industry.

Important Application Note

Applicants will be invited to complete a profile and assessment questionnaire via a partner platform, a compulsory step to advance candidacy ensuring alignment with the role and company culture of luxury service.