Library Clerk V - Access Services at Patrick Power Library

About the Role

Saint Mary’s University in Halifax, Nova Scotia is seeking a full-time Library Clerk V to join our Patrick Power Library team in Access Services. This permanent position is part of Bargaining Unit 179, Group 6 with an annual salary range of CAD 43,410 to 51,418. Our university values accessibility, diversity, and fostering a supportive learning environment, where all team members contribute to our success.

Key Responsibilities

• Lead and coordinate Student Assistants, consulting with staff regarding their assignments.
• Organize the full-time Access Services staff to initiate the hiring/interviewing of Student Assistants.
• Address non-routine inquiries and problems referred by other staff members.
• Communicate with patrons through multiple channels including in person, phone, email, and text messaging.
• Schedule staff shifts at the service desk based on predetermined library hours and required staffing levels.
• Ensure the service desk is staffed at all times, covering meals, breaks, holidays, exams, and special situations.
• Coordinate compilation of the registrar's list of students with outstanding items or fines across Novanet libraries, leading to withholding of marks and transcripts if necessary.
• Verify and adjust charges with consortia libraries; manage holds and charges on students' University Banner accounts.
• Record daily fine payments and reconcile with Financial Services reports, updating Banner accounts accordingly.
• Manage circulation of library laptops including check-out, return, and renewals.
• Handle sorting and distribution of held items between Novanet and Public Libraries, and maintain physical stacks and re-shelving preparation.
• Operate cash register and manage point-of-sale transactions.
• Process photocopy card refunds, and incoming and outgoing faxes.
• Verify patron identification and enforce security procedures, including responding to emergency alarms and notifying campus security during emergencies.
• Desensitize outgoing library materials and check patrons' belongings if alarms sound due to security concerns.

Required Qualifications

• A university degree with at least one year of experience in an academic library, or a Library and Information Technician diploma plus two years of related library experience.
• Experience coordinating, directing, and scheduling casual staff is considered an asset.
• Strong customer service skills with attention to detail and accuracy.
• Excellent organizational skills, capable of working independently and collaboratively.
• Proficient with MS Office, internet navigation, and email tools.
• Familiarity with academic library resources and systems.
• Strong communication skills both verbal and written.

Additional Information

The position belongs to Bargaining Unit 179, which offers a competitive compensation and a comprehensive benefits package including a defined contribution pension plan, vacation time, scheduled holidays, summer hours, and an Employee Transit EPass for Halifax Transit. The collective agreement governs the terms and conditions of employment.

Apps must include a resume, cover letter, and three professional references. Equity and diversity are fundamental to our institution’s commitment to excellence and inclusion. We welcome applications from a wide range of diverse backgrounds.

About Saint Mary’s University

Situated in Halifax, our university is recognized for undergraduate excellence, international collaborations, research, and leadership in entrepreneurship. With over 5,500 students, the campus offers a vibrant community with opportunities for growth and discovery in arts, sciences, business, and graduate studies.