Assistant Store Manager - Halifax Shopping Centre

About Knix

Knix is a leading intimate apparel and activewear brand renowned for re-inventing intimates that cater to real-life needs. Established in 2013, Knix has rapidly grown across North America and is recognized globally for innovation in apparel. Serving over 3 million customers via online platforms, retail shops, wholesale, and Amazon, Knix operates brands including Knix, Kt by Knix, and Mntd. The company is dedicated to delivering exceptional customer experiences and continuous innovation.

Role Overview

The Assistant Store Manager acts as a pivotal figure bringing Knix’s brand to life by leading and engaging every day. This role requires an intuitive understanding of customer preferences to create a warm, confidence-enhancing environment from fitting room through to sales floor. You will actively drive store performance, partnering closely with the Store Manager to foster a culture anchored in accountability and operational excellence, while leading the sales team to achieve targeted results.

Responsibilities

• Lead the store through key sales initiatives such as clienteling and maximizing sales opportunities via needs-based customer service and product knowledge.
• Utilize KPIs and core business drivers—like traffic, conversion rates, average order value, and units per transaction—to inform sales strategies and refocus team efforts as needed.
• Take charge of the sales floor during busy periods to inspire urgency and drive conversion with an energetic, action-oriented approach.
• Conduct impactful team meetings, training sessions, and coaching to align sales, service, and operational goals across the store.
• Cultivate a customer-first culture that promotes comfort, trust, loyalty, and repeat business.
• Maintain high standards of operational excellence including inventory accuracy, shipment handling, and loss prevention to uphold efficiency and accountability.
• Support recruitment, onboarding, and the ongoing development of sales staff, establishing clear career paths.
• Implement company and marketing initiatives consistently, including in-store events, merchandising standards, and assistance with new store or pop-up launches.

Qualifications

• Proven senior retail leadership experience within upscale, premium, or fashion-forward brands, balancing people management with strong business acumen.
• Ability to lead and motivate teams amid shifting priorities, maintaining focus and performance.
• Strong critical thinking and decision-making aptitude, with agility in problem-solving and leading change.
• Passionate people leader who develops talent and drives engagement through transparency and communication of KPIs and expectations.
• Comprehensive knowledge of operational excellence related to merchandise planning, labor management, escalation procedures, and seamless store execution.
• Proficient with technology and data systems used for training, executing initiatives, and maintaining consistent performance.

Eligibility Criteria

• Must be legally authorized to work in Canada and be at least 18 years old.
• Physically able to lift items up to 25 lbs and sustain mobility throughout entire shifts.
• Availability to work evenings, weekends, and holidays as required to meet business needs.

Compensation and Benefits

• Competitive base salary starting at $48,000 CAD annually, plus monthly bonuses and pay increases based on performance.
• Immediate access to comprehensive health benefits, including extended health and dental coverage.
• Access to mental health and wellness services such as therapy and coaching from day one.
• Employee discounts on Knix products and Gratis Program participation.
• Company RRSP matching up to 3% of pay for retirement savings.
• Parental leave top-up program providing up to 80% salary replacement.
• A supportive, inclusive, and diverse workplace culture allowing employees to be authentic at work.
• Opportunities for continuous professional development and career progression within a growing company.
• Paid sick days and three additional floater days annually for work-life balance.

Additional Information

Knix supports diversity, equity, and inclusion and is committed to providing reasonable accommodations during the recruitment process. Hiring decisions combine human judgment with AI assistance used for administrative support without replacing personal evaluation. The company invites applications from individuals of all backgrounds and identities.