Libraries and Council Services Assistant

Opportunity Overview

We are seeking three motivated and customer-oriented individuals to join the Henderson-Massey Libraries team as Libraries & Council Services Assistants. These positions involve working across various library sites including Te Manawa Hub, Te Atatū Hub, Waitakere Central Library, and Ranui Library, helping communities access a variety of library and council services.

Role Significance

These roles support seamless operation and service delivery across the Henderson-Massey library network, fostering collaboration between sites and ensuring consistent, quality customer experiences. This is a meaningful opportunity to contribute positively to local communities while being part of a connected team.

Primary Duties

• Deliver exemplary customer service in relation to library, venue hire, and council services.
• Address and resolve customer inquiries promptly at the first contact.
• Assist patrons in utilizing self-service technology, library materials, and digital platforms confidently.
• Facilitate access to council services through relevant tools and systems.
• Provide guidance on diverse library collections in multiple formats.
• Ensure library collections are accessible, well-organized, and maintained in good condition.
• Support daily library operations collaboratively within the team.
• Stay informed about technological advances, library services, and customer support techniques.

Candidate Profile

• Positive, adaptable, and customer-focused with a strong sense of teamwork.
• Demonstrates understanding and respect for Te Ao Māori values and principles.
• Competent using technology and capable of assisting customers with digital devices.
• Flexible work style with ability to operate across multiple locations.
• Experienced in engaging with diverse cultural groups, age ranges, and backgrounds.
• Excellent communication skills, both spoken and written.
• Supports the delivery of engaging library programs and services.
• Empathetic and people-centric approach to work responsibilities.
• Committed to delivering outstanding customer experiences and contributing positively to team dynamics.
• Possesses a valid, clean New Zealand driver’s license essential for travel between locations.

About the Employer and Benefits

Joining Auckland Council means contributing to a dynamic and supportive environment impacting over 1.7 million residents. The organisation prioritizes flexible work arrangements, well-being, continuous improvement, and embraces diversity, equity, and inclusion.

• Option to purchase an additional week of annual leave.
• Four weeks of annual leave, increasing to five after five years.
• Additional leave day for community involvement.
• Discounts at local attractions including Maritime Museum, Auckland Zoo, and Art Gallery.
• Access to discounted health and life insurance policies.
• Supportive and flexible work culture.
• 3.5% KiwiSaver employer contribution on top of salary.

Salary and Application Details

The role falls under salary band E, starting at NZD 67,000, depending on experience. Applications close on Friday, 28 August 2026. Auckland Council is an equal opportunity employer committed to diversity and inclusivity with privacy protections enforced in line with the Privacy Act 2020.

Additional Information

Reference checks will be conducted for preferred candidates, and candidates should consent to the Council obtaining employment verification and background information. Candidates are encouraged to disclose any access requirements during application for support during the recruitment process.