Learning and Development Manager

Role Overview

We are seeking a Learning and Development Manager based in Singapore to oversee Starbucks Singapore's retail learning and development initiatives. This position is key to enhancing the skills and capabilities of store partners and leaders to achieve operational excellence and uphold the Starbucks Experience.

Primary Responsibilities

• Champion Starbucks' Mission and Values to engage learners through inspiring stories and impactful learning experiences.
• Establish the Learning & Development team’s objectives and develop educational programmes in line with the company’s strategic priorities.
• Create and implement training plans that equip store partners and leaders with essential competencies for success.
• Design diverse learning content such as workshops and e-learning courses, and regularly update these materials to maintain alignment with current operational policies and systems.
• Manage the retail training framework covering delivery standards, certification processes, and evaluation of learning effectiveness.
• Ensure compliance with all legal, operational, and educational requirements.
• Collaborate closely with Operations, retail management, and other departments to identify learning needs and ensure development programs support business goals.
• Provide guidance on how training considerations impact business decisions and communicate any policy and program updates.
• Administer the Workday Learning Management System to facilitate seamless learning experiences and timely record-keeping.
• Maintain the digital learning resources, ensuring accessibility and relevance of all training courses and materials.
• Handle training-related budgets, oversee vendor partnerships, and manage contracts with external training providers.
• Lead and develop the Learning & Development team by setting strategic directions, managing operational execution, and tracking outcomes.
• Clarify roles and responsibilities within the team to foster confidence in leadership, collaboration, and business performance.
• Support team members through coaching, constructive feedback, and growth opportunities to enhance functional teamwork.

About Starbucks Singapore

Starbucks Singapore is operated by Maxim’s Caterers Limited, a prominent restaurant operator in Asia. Since opening its first store at Liat Towers in December 1996, Starbucks has grown beyond a coffeehouse brand to become a community hub blending great coffee, genuine connections, and inspiring experiences.

We recognize that Starbucks is primarily a people business serving coffee rather than coffee business serving people. Our partners embody our mission: to inspire and nurture the human spirit—one person, one cup, one neighborhood at a time. Joining Starbucks means being part of a larger community.

Additional Information

We value every application and appreciate the effort taken to apply. Due to the volume of candidates, only those shortlisted will be contacted.