- Experience
- 5+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Freshworks
Freshworks delivers streamlined service software designed to provide outstanding experiences for customers and employees. Their enterprise-grade, user-friendly solutions drive efficiency and growth, supported by over 72,000 companies globally, including brands like Bridgestone and Sony Music. With more than 4,500 employees worldwide, Freshworks emphasizes a people-first AI approach that enhances productivity and reduces workplace friction.
Overview
The Lead Solutions Engineer will be a vital part of the Pre-Sales team, acting as the technical expert to support sales efforts with new business prospects and key accounts. This role demands expertise in SaaS, customer engagement, ITSM/ITIL, and cloud infrastructure, blending technical demonstrations with strategic consulting to mid-market and enterprise customers.
Key Responsibilities
- Collaborate with regional sales teams to convert leads into customers.
- Design and conduct custom technical product presentations tailored to client needs during meetings, webinars, and events.
- Communicate Freshworks' value through whiteboard sessions, slide decks, proof of concept management, and RFP responses.
- Address complex customer questions and analyze workflows to ensure seamless integration with client infrastructure.
- Gather and relay customer requirements to the product management team.
- Act as an ambassador for Freshworks, promoting solutions to prospects, customers, and partners.
- Work closely with sales, product, and client services teams to implement sales strategies.
- Provide training to sales teams on Freshworks products and the latest features.
Qualifications
- Fluent written and spoken English and German; knowledge of additional European languages is advantageous.
- Minimum of 5 years’ experience in technical solution engineering, preferably within ITIL/ITSM domains or SaaS/software product companies.
- Proven background in SaaS or tech product environments with strong knowledge of ITSM/ITIL methodologies and cloud infrastructures.
- Strong communication skills for senior customer stakeholders, including CxOs, and internal teams.
- Experienced handling complex sales cycles in mid-market and enterprise sectors.
- Exceptional presentation and demonstration abilities with a customer and solution-driven mindset.
- Highly motivated, action-oriented with a strong sense of urgency.
- Enjoys working collaboratively in a high-energy team atmosphere.
Additional Information
Freshworks supports an inclusive environment that nurtures diversity in backgrounds, genders, sexual orientations, religions, and ethnicities. The company is dedicated to equal opportunity and believes diverse teams foster better communities, employees, and business outcomes.