- Experience
- 6–8 yrs
- Salary
- —
- Openings
- 1
- Posted
- 6 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Freshworks
Freshworks creates straightforward service software designed to deliver outstanding experiences for customers and employees alike. Trusted by over 72,000 companies such as Bridgestone and Sony Music, Freshworks offers enterprise-grade solutions that are powerful yet user-friendly, enabling organizations to improve productivity and foster loyalty. With a globally distributed team of more than 4,500 employees, Freshworks is redefining how businesses leverage technology.
Role Overview
We are seeking a Solution Engineer to join our rapidly growing Go-To-Market team in Singapore, focusing specifically on our IT Operations Management (ITOM) business. The ideal candidate is analytically minded, adept at problem-solving, communicates clearly across diverse groups, and thrives in a dynamic, fast-paced environment.
Key Responsibilities
- Partner with enterprise customers to understand and solve their critical business challenges.
- Assist sales teams by conducting discovery meetings and demonstrating Freshworks products involved in active sales opportunities.
- Effectively gather and clarify customer requirements to accurately identify their problem statements.
- Design and deliver persuasive demonstrations of Freshworks’ ITOM product suite.
- Convey the benefits of Freshworks solutions effectively to varied audiences.
- Commit to continuous learning and enhancement of professional skills.
- Promote the innovative and intuitive user experience of the Freshworks platform.
Professional Qualifications
- 6 to 8 years of combined experience in Solution Engineering and IT Operations.
- Exceptional communication, presentation, and interpersonal skills essential for daily interactions.
- Proven track record working collaboratively across functions to resolve technical and business issues.
- Strong verbal and written communication expertise.
- Effective time management skills within a fast-moving sales environment, with experience managing multiple simultaneous deals.
- Highly motivated and execution-focused with a strong sense of urgency.
- Solid understanding of ITOM and IT Asset Management (ITAM) domains and familiarity with platforms like ServiceNow, BMC, or Lansweeper.
- In-depth knowledge of on-premises and cloud infrastructure, including Windows/Linux server operating systems, virtualization technologies, End User Computing (EUC), networking, public cloud environments, and storage solutions.
Additional Information
Freshworks fosters an inclusive workplace that empowers all employees to discover their potential and passion. We celebrate diversity across all backgrounds, genders, sexual orientations, faiths, and ethnicities. We are dedicated to equal opportunity employment and believe a diverse workforce enriches our community and business success. Join us and be part of building a fresh vision with real impact.