Lead Customer Success Engineer

Company Overview

Veeam Software is recognized as a leader in the fields of data resilience and data security posture management, dedicated to helping organizations understand, secure, and strengthen their data and AI capabilities to safely scale AI initiatives. Headquartered in Seattle and operating in over 30 countries, Veeam supports more than 550,000 customers worldwide.

Role Summary

The Lead Customer Success Engineer will serve as the chief technical advocate for customers using Veeam's Securiti Data Command Center platform. This role involves guiding onboarding, boosting product adoption, preventing customer churn, and uncovering expansion opportunities. It requires both deep technical acumen in data security, privacy, AI governance, and strong interpersonal abilities to foster successful customer outcomes.

Key Responsibilities

• Initiate customer accounts, manage onboarding procedures, introduce administrative tools, and explain support systems to key stakeholders.
• Identify opportunities for account growth by analyzing product utilization and customer environments; conduct strategic planning sessions aligning technology adoption with business goals.
• Deliver technical assessments and recommend architectural solutions focused on DSPM, Privacy, Data Security, and AI Governance.
• Conduct health checks evaluating data security and governance posture; provide quarterly reports highlighting value realized and adoption progress.
• Monitor indicators of potential customer churn and develop mitigation strategies in collaboration with renewal teams.
• Craft business cases detailing value and expansion prospects; schedule regular review meetings with customer executives.
• Engage senior leadership including CISOs, CIOs, Chief Privacy Officers, and Data Leaders with clear updates on risks, progress, and opportunities; support roadmap discussions.
• Coordinate with sales and customer success teams to promote adoption and expansion efforts.
• Manage a portfolio of strategic and enterprise-level accounts, focusing on long-term outcomes related to ARR and growth potential.
• Maintain ownership of the technical success plans and adoption roadmaps, influencing renewal and up-sell results.

Candidate Profile

• More than 12 years of client-facing experience in areas such as data security, privacy, governance, cloud security, or enterprise software roles like Technical Consulting, Solutions Architecture, Sales Engineering, or Technical Account Management.
• Proven expertise working hands-on with cloud environments, data platforms, SaaS solutions, security technology stacks, and complex enterprise systems.
• Demonstrated success delivering technical evaluations, driving adoption programs, and achieving measurable customer impact; familiarity with DSPM, Privacy, or AI Governance tools is advantageous.
• Preferred certifications include AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect, CISSP, CIPP, CIPM, or equivalent industry qualifications.
• Strong ability to translate business objectives into technical implementation plans and tangible value delivery.
• Skilled in executive engagement, capable of communicating risk, business, and technical insights to senior stakeholders clearly and effectively.
• Excellent communication, stakeholder management, and cross-team collaboration skills.
• Fluency in both English and Arabic languages.

Benefits and Perquisites

• 24 days of vacation in the first two years, increasing to 30 days afterwards, plus 4 additional global self-care days and 24 paid volunteer hours annually.
• Comprehensive private medical insurance covering employees and their families.
• Life and disability insurance including accidental death and dismemberment coverage equal to three times the annual salary.
• Access to an Employee Assistance Program offering up to 12 therapy sessions along with legal and financial counseling.
• Housing allowance to offset rental expenses.
• Educational allowance for up to three dependent children.
• Annual airfare allowance for employees and their families.
• Continuous professional development resources such as on-demand learning platforms, mentoring programs, and specialized workshops.

Equal Opportunity and Privacy

Veeam Software promotes a discrimination-free workplace regardless of race, gender, age, or any protected classification and ensures confidentiality of applicant information. Candidate data gathered during recruitment is handled according to a dedicated privacy notice. Candidates attest to the honesty and completeness of their provided information, understanding that inaccuracies may lead to disqualification or termination.