Lead - Account Manager

Company Overview

Freshworks Inc. delivers straightforward service software designed to create outstanding experiences for both employees and customers. Their AI-driven, user-friendly CX and IT solutions help businesses lower operational costs, reduce complexity, and offer faster, more human-centric support. Trusted by nearly 75,000 companies worldwide, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, Freshworks powers Employee Experience (EX) and Customer Experience (CX) operations globally.

Role Summary

The Enterprise Account Manager position focuses on managing and expanding relationships with key clients within the UK and Ireland markets. This role involves fostering long-term trust while supporting client growth through Freshworks solutions.

Key Responsibilities

• Drive growth within vital accounts by identifying upselling, cross-selling, and renewal opportunities, consistently exceeding revenue targets and delivering value to customers.
• Establish trust with executive leaders by addressing their critical business challenges and positioning Freshworks as a strategic partner for measurable results.
• Manage the complete sales cycle for complex deals, ensuring the achievement of strategic objectives and the development of lasting partnerships.
• Encourage teamwork across different departments to find new opportunities, enhance retention, and boost customer success outcomes.
• Build a robust sales pipeline through proactive prospecting and accurate forecasting, including traveling when necessary to foster in-person connections and represent Freshworks professionally.

Qualifications

• Minimum of 5 years experience in SaaS sales, solution-based selling, or customer-facing account management, demonstrating a history of success within relevant territories.
• Possess a strategic and curious mindset with adaptability to change and a collaborative spirit.
• Employ a consultative sales approach with experience engaging senior enterprise customers, focusing on creating long-term client value.
• Excellent communication and relationship-building skills, with the ability to listen attentively, ask insightful questions, and link product offerings to business challenges.
• Knowledge or exposure to CRM, Employee Experience (EX), Customer Experience (CX), or IT Service Management (ITSM) solutions is advantageous.

Additional Benefits

• Private Medical Insurance coverage.
• Monthly gym allowance of £30.
• An annual budget of up to £1,000 allocated for learning and reading resources.
• 25 days paid annual leave (Paid-Time-Off).
• Access to a company-funded Employee Assistance Program (EAP) available for employees and their families.
• Discounted tax support services.

Diversity & Inclusion

Freshworks fosters an inclusive workplace environment encouraging all employees regardless of background, gender, sexual orientation, religion, or ethnicity. The company is dedicated to equal opportunity and believes workplace diversity enhances employee satisfaction, community engagement, and business performance.