L2 Network Engineer

Role Overview

We are seeking an experienced L2 Network Engineer to manage and resolve network-related challenges within Starlink Qatar based in Doha. This role involves significant hands-on work with various network technologies and collaboration with vendors and customers to ensure optimal network performance.

Key Responsibilities

• Manage and troubleshoot FortiGate firewalls, including NAT, security policies, routing, and IPsec VPN configurations.
• Configure and resolve issues related to Cisco Routing & Switching technologies such as BGP, OSPF, VLANs, STP, HSRP/VRRP, ACLs, NAT, and QoS mechanisms.
• Provide support and troubleshooting for Huawei routers and switches.
• Address ISP/WAN challenges like latency, packet loss, routing inconsistencies, BGP route flaps, link outages, bandwidth consumption, and reachability concerns.
• Continuously monitor network performance, interface statuses, alarms, and service accessibility.
• Manage incident resolution, including escalation processes and coordinated communication with ISPs, carriers, vendors, and enterprise clients.
• Manage MX and DNS record configurations.
• Possess foundational knowledge of 4G and IoT network technologies.
• Generate thorough technical documentation including findings, incident reports, root cause analysis (RCA), and reason for outage (RFO) documents.

Required Skills and Experience

• Practical experience working within ISP, Telecom, NOC, Managed Services, or Enterprise Network settings.
• In-depth familiarity with Cisco SD-WAN (Viptela), FortiGate firewall solutions, as well as Cisco and Huawei hardware.
• Expertise in network protocols and technologies such as BGP, OSPF, TCP/IP, VLANs, STP, NAT, ACL, QoS, and IPsec VPN.
• Proven ability to diagnose and troubleshoot Internet connectivity, MPLS/WAN, SD-WAN, routing, and overall network performance issues.
• Strong skills in network monitoring, troubleshooting, incident management, and professional communication with customers.
• Background in incident and fault management within an enterprise Network Operations Center (NOC) environment providing 24/7 network support.
• Provide support to onsite technicians as needed.
• Experience coordinating with vendors and carriers for network services.