Keyholder

About Kate Spade New York

Since its inception in 1993 with a modest range of six essential handbags, Kate Spade New York has grown into a globally recognized lifestyle brand known for its vibrant, bold, and optimistic spirit. The brand designs an array of everyday luxury products including handbags, ready-to-wear apparel, jewelry, footwear, and home décor. Part of the Tapestry portfolio—a global collection of brands committed to innovation—Kate Spade New York emphasizes diversity and inclusion, fostering a workplace culture where employees thrive.

Role Description and Responsibilities

• Meet and exceed individual sales targets consistently.
• Gain in-depth product knowledge across all categories to effectively assist customers.
• Deliver exceptional customer service to create a memorable Kate Spade experience.
• Build and maintain a loyal customer base through proactive outreach and effective selling techniques.
• Communicate the brand’s aesthetic, philosophy, and lifestyle to customers accurately.
• Collaborate effectively with team members to support a positive work environment.
• Perform daily operational duties as prescribed, including accurate processing of point-of-sale transactions.
• Maintain store visual standards in line with company directives.
• Assume additional responsibilities as the store Keyholder, ensuring operational excellence and security.

Skills and Qualifications

• Strong professional selling abilities paired with excellent interpersonal skills.
• Previous experience in luxury retail is preferred.
• Ability to multitask efficiently and prioritize tasks proactively.
• Demonstrated teamwork capabilities.

Company Benefits and Culture

• A dynamic, inclusive, and enjoyable workplace.
• Opportunities for internal advancement and career growth.
• One paid volunteering day annually plus chances to engage with global initiatives.
• Access to learning and development through programs like the Ambassador Programme.
• Regular employee social events.
• Participation in equity, inclusion, and diversity initiatives, including resource groups and regional councils.
• Attractive employee discounts and a motivating incentive scheme.

Core Competencies

The company values a range of professional traits including courage to communicate openly, creativity in problem-solving, commitment to customer satisfaction, adaptability to change, a strong drive for results, interpersonal skillfulness, and a rapid learning mindset. For managers, additional competencies focus on strategic vision, developing team members, and fostering a collaborative team environment.

Equal Opportunity Statement

Tapestry is committed to equal employment opportunities, making hiring and development decisions without regard to legally protected characteristics such as age, gender identity, race, or disability, promoting diversity throughout its workforce.

Compensation

The position offers an annual salary ranging from £29,250 to £31,000, in compliance with EU Pay Transparency guidelines. Compensation is pro-rated for part-time roles based on hours worked, determined by objective, job-related criteria.