Key Holder

About the Role

Join our team at Lammle's Western Wear and immerse yourself in the western lifestyle you love. As a Key Holder, you'll engage naturally with customers, driven to meet sales targets and enhance personal productivity. You will lead and inspire the store team, multitasking efficiently with a positive attitude to ensure every customer and staff member receives the hallmark “Lammle’s Experience.”

Responsibilities

• Championing the company’s mission in every aspect of store operations.
• Supporting daily store activities aligned with Lammle's culture, standards and beliefs to deliver exceptional customer experiences.
• Serving as a coach and motivator for the store team, maintaining communication with the Customer Service Centre.
• Overseeing staff training and development to foster a passionate and performance-driven team environment.
• Implementing company policies, training standards, and programs as directed.
• Maintaining high customer service levels consistently.
• Assisting inventory control and minimizing shortages and adjustments while ensuring store inventory accuracy.
• Ensuring the store is clean, safe, and well-maintained, and training staff on equipment use and upkeep.
• Leading merchandise display strategies consistent with the brand image and adapting merchandising for promotions, seasons, and store profile.
• Communicating and supporting company promotions effectively.
• Managing markdowns and product transfers promptly and accurately.
• Maximizing the use of windows and storefronts for merchandise exposure.
• Providing product knowledge coaching and training to outfitters.
• Promoting and strengthening the company’s image while supporting overall strategic goals.

Qualifications & Skills

• Experience in retail management is essential.
• Experience and knowledge in tack are advantageous.
• Strong leadership skills capable of inspiring and motivating others.
• Excellent interpersonal skills with the ability to communicate effectively with co-workers and customers.
• A strong focus on sales and customer service, with the ability to identify opportunities and resolve problems.
• Critical-thinking skills, proactive mindset, and innovative approach.
• Self-driven with a sense of ownership and a positive, can-do attitude.
• Familiarity with western culture and terminology is preferred.