Key Account Support

About Ingram Micro

Ingram Micro is a leading player in the global information technology ecosystem, with reach extending to nearly 90% of the world's population. The company facilitates product and service distribution from technology manufacturers and cloud providers to a diverse range of business-to-business technology experts globally.

Leveraging Ingram Micro Xvantage™, an AI-powered digital platform, the company delivers a comprehensive business-to-consumer style experience integrating hardware, cloud subscriptions, personalized recommendations, instant pricing, order tracking, and automated billing. Additionally, Ingram Micro offers a wide array of technology services, including financing, specialized marketing, lifecycle management, and technical pre- and post-sales support.

Role Overview

The Key Account Support role is centered on delivering exemplary customer service. Key duties include telesales, proactively identifying and closing sales opportunities, managing customer relationships, processing orders, and efficiently resolving customer issues. This position requires a passion for technology, customer satisfaction, and professional development.

Candidate Profile

• Excellent verbal and written communication skills.
• Customer-focused with the capability to upsell and cross-sell products.
• Meticulous attention to detail and accuracy.
• Strong multitasking and problem-solving abilities.
• Enthusiasm for continuous learning about new products and services.
• Ability to build rapport and maintain strong relationships.
• Experience using SAP and familiarity with the IT industry are advantageous but not mandatory.

Benefits and Opportunities

• Access to extensive training resources including LinkedIn Learning.
• Opportunities for national and international career advancement within a large organization.
• A respectful and inclusive workplace encouraging authenticity and collaboration.
• Genuine pathways for career progression.
• Hybrid working options.
• Training and professional development programs.
• Competitive pay package.
• Staff purchase policies and comprehensive benefits schemes.

Equal Opportunity

Ingram Micro Inc. values diversity and is an equal opportunity employer. Employment consideration is provided regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected category.

Employment offers are contingent upon successful completion of applicable background checks.