Key Account Manager

Company Overview

Gazelle Express Services specializes in international air freight forwarding, covering regions such as the Far East, Middle East, Indian Sub-Continent, Australia and New Zealand, USA and Canada, South America, Africa, and the Mediterranean including the Canary Islands. The company collaborates with trusted partners globally to maintain dependable logistics operations backed by stringent quality control from collection to delivery. It serves a wide range of industry sectors, offering customized freight logistics solutions. Employees benefit from operating in a dynamic, rapidly evolving international environment.

Role Summary

The Key Account Manager position is a full-time, on-site role located in Tripoli, Libya. This individual is responsible for managing and expanding strategic client relationships within the air freight forwarding sector. Duties include overseeing daily interactions with significant clients, coordinating shipment needs, resolving service issues promptly, and ensuring high levels of customer satisfaction.

Responsibilities

• Develop and execute account plans tailored to individual key clients.
• Identify and pursue new business within existing accounts to foster growth.
• Work closely with operations and logistics teams to guarantee smooth service delivery and fulfillment of commitments.
• Compile and present regular performance reports and monitor profitability trends per account.
• Support contract and pricing negotiations to secure favorable agreements.
• Keep detailed and accurate records of accounts and forecast future demand effectively.
• Represent Gazelle Express Services professionally in meetings with clients and at industry events.

Qualifications and Skills

• Proven expertise in account management, especially related to key accounts and building lasting client relationships.
• Strong analytical abilities for data interpretation, performance assessment, and supporting strategic business planning.
• Excellent customer service aptitude focusing on responsiveness, problem-solving, and upholding quality standards.
• Experience in business planning, including formulating strategies to grow accounts and identifying opportunities for cross-selling or upselling.
• A background in logistics, freight forwarding, or supply chain management is highly desirable.
• Proficient written and verbal communication skills in English; proficiency in other languages is an advantage.
• Capable of collaborating effectively across teams and managing various priorities in a fast-paced setting.
• Holds a bachelor's degree in Business, Logistics, or equivalent, or possesses relevant practical experience.