Key Account Manager - Service

About the Role

KONE Middle East, Turkey & Africa (KMTA) is entering an exciting phase of expansion, with a strong emphasis on customer-centric growth and service excellence as a strategic focus. To support this initiative, we seek a dynamic and motivated Key Account Manager to join our Doha, Qatar office. This role reports directly to the Deputy GM & Head of Sales for Qatar.

The Key Account Manager will be instrumental in nurturing strategic and nationally or locally significant client relationships. The goal is to maximize KONE’s share in these accounts by delivering valuable solutions and streamlining processes beneficial to both KONE and its customers.

Primary Responsibilities

• Manage strategic and core customers assigned.
• Ensure precision and maintenance of customer data and organizational hierarchies.
• Develop and follow up on customer plans with unit management approval.
• Build and maintain relationships across various levels within customer organizations and KONE stakeholders.
• Assess commercial and operational risks or customer complaints related to accounts and escalate appropriately.
• Identify and cultivate sales opportunities within accounts alongside account teams.
• Share customer insights to assist other account members in securing orders.
• Create value propositions that clearly communicate benefits of KONE's solutions based on customer needs.
• Manage national or frame agreements and oversee the customer contract portfolio.
• Drive the profitability and business growth of customers according to account plans.

Candidate Profile

• Experience in handling governmental/public tenders, including reviewing Invitation to Tender documents, responding to client requests for information, and managing tender templates and documentation.
• Skilled in negotiating contractual terms and conditions beyond commercial scope.
• Customer-oriented with a proactive, analytical approach and a passion for achieving results.
• Possesses a bachelor's degree.
• At least 5 years of sales experience with a solid foundation in business development and client prospecting; experience in the elevator industry is advantageous.
• Demonstrated success managing key accounts and achieving commercial goals.
• Strong commercial insight coupled with excellent negotiation and presentation capabilities.
• Effective relationship builder who thrives in collaboration and influence.
• Fluent in English; proficiency in Arabic is a plus.
• Familiarity with the Qatar market is highly preferred.

Our Culture and Values

At KONE, we foster an innovative, cooperative, and inclusive environment where everyone's contributions are valued. We prioritize employee engagement, encourage open sharing of ideas, and emphasize sustainability as a core daily practice. Ethical business conduct and mutual respect among colleagues are foundational to our culture. We provide diverse opportunities to support personal and career growth, promoting a healthy and balanced lifestyle for all our employees.