- Experience
- 5–8 yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About TabSquare
TabSquare, part of the Delivery Hero Group—an internationally recognized and publicly listed leader in local delivery—focuses on enhancing dining experiences by integrating AI-driven solutions. Operating in over 70 countries and headquartered in Berlin, Germany, we empower thousands of restaurants and small to medium-sized businesses across more than 10 APAC markets with innovative ordering and customer engagement technologies to foster digital growth and elevate dining moments.
Role Summary
We are seeking a strategic, data-oriented Key Account Manager to cultivate and expand relationships within premier restaurant groups in Singapore and Malaysia. This position calls for managing multi-outlet Food & Beverage (F&B) brands, ensuring alignment between commercial objectives and client success, and capitalizing on upsell and cross-sell opportunities across TabSquare’s product ecosystem.
Responsibilities
- Manage comprehensive relationships with key enterprise restaurant clients across Singapore and Malaysia, acting as the principal commercial liaison for executives and operations leaders.
- Lead Quarterly Business Reviews (QBRs) to measure progress, set key performance indicators, and collaboratively develop growth strategies.
- Identify and pursue revenue expansion through upselling and cross-selling TabSquare’s product suite, collaborating with Success Managers and Solutions Consultants to support multi-outlet deployments and adoption of new features.
- Negotiate contract renewals and multi-year deals to increase account profitability.
- Monitor account health metrics to proactively address churn risks, while designing joint success plans aimed at measurable impacts such as gross merchandise value growth and enhanced marketing returns on investment.
- Provide clients with expert advice by sharing data insights, benchmarking results, and newly available solutions.
- Conduct market and competitor analysis focused on pricing strategies, product adoption trends, and identify opportunities for pilots or joint marketing initiatives with strategic partners.
- Maintain precise CRM records, renewal tracking, and revenue forecasting; prepare and deliver monthly account performance and business review presentations.
- Support regional account planning and contribute towards quarterly growth targets.
Qualifications
- Between 5 to 8 years of experience in B2B account management, preferably in SaaS, Payments, or F&B Technology sectors.
- Proven capability managing regional multi-location accounts with success in client retention and revenue expansion.
- Strong commercial insights, negotiation strengths, and relationship-building skills, effective at senior CXO and operational levels.
- Experience managing accounts across Singapore, Malaysia, or broader Asian markets is highly valued.
- Familiarity with CRM systems including Salesforce or Pipedrive, and competence in data-supported account planning.
- Excellent presentation and communication skills to influence and collaborate with multiple stakeholders.
- Self-motivated, well-organized, and adept at handling complex enterprise client engagements involving various decision-makers.
Additional Information
- Opportunity to innovate in AI, fintech, and digital restaurant solutions, transforming the future of dining.
- Work in a fast-paced environment that prioritizes ownership and delivers tangible outcomes rapidly.
- Clear growth trajectory with leadership development and career progression pathways.
- Culture grounded in curiosity and excellence, encouraging data-driven solutions, bold innovation, and continuous learning.
- Supportive and humble workplace valuing optimism, collaboration, and constructive feedback.