Key Account Manager

About Mondiale VGL

Mondiale VGL is a respected global transport and logistics company headquartered in Oceania, operating across 19 countries. With over 40 years of experience, we facilitate connections between people and places while developing careers in markets including New Zealand, Australia, Asia, Europe, and the USA. We provide comprehensive logistics solutions such as sea and air freight, import/export services, customs clearance, wharf transport, and warehousing. Our extensive network and team of more than 1,500 employees leverage diverse insights and shared goals to help businesses streamline international supply chains and operations.

Position Summary

The Key Account Manager will manage and expand strategic client relationships to ensure outstanding service, commercial success, and lasting partnerships. This role demands strong expertise in freight forwarding and supply chain management, combined with commercial savvy and relationship-building skills to serve as a trusted advisor. The position is the main daily liaison between Mondiale VGL and its customers, collaborating with internal teams to consistently meet client KPIs and expectations.

Primary Responsibilities

• Oversee a portfolio of key clients, focusing on retention, service quality, and profitability
• Maintain trusted client contacts across organizational levels
• Lead accounts proactively with regular evaluations, insightful reports, and impactful quarterly business reviews
• Utilize market knowledge to create actionable client strategies
• Manage onboarding processes, standard operating procedures, and ongoing supply chain improvements for clients
• Ensure financial targets at shipment and account levels, including margin management
• Efficiently handle escalations and exceptions with ownership and composure
• Collaborate closely with operations, sales, and international teams to deliver integrated solutions

Required Qualifications

• At least 4 years experience in a Key Account or senior client management role within freight forwarding, logistics, or supply chain sectors
• Strong commercial insight with responsibility for margin and profitability
• Proven ability to cultivate authentic multi-level client trust beyond contractual obligations
• Understanding of global trade complexities and ability to convert them into client-focused strategies
• Problem-solving and collaborative approach especially in complex freight scenarios

Additional Information

We value our employees as our greatest asset and emphasize the importance of diversity within our teams. Our inclusive culture ensures respect, support, and ample opportunities for professional growth. With a presence worldwide, we strive to reflect the diversity of the communities and customers we serve daily.