Jewellery Sales Associate

About the Role

This is a permanent full-time position located in Dublin City, offering an opportunity to join Chupi Jewellery’s Heirloom Jewellery team at their flagship store in Powerscourt Townhouse. This role places you at the heart of customers' most significant life moments, requiring a blend of passion, empathy, and expert knowledge to provide exquisite luxury retail experiences.

Key Responsibilities

• Provide exceptional service during pre-booked heirloom appointments and to walk-in customers by demonstrating in-depth product and jewellery expertise.
• Conduct virtual heirloom consultations to engage remote customers effectively.
• Maintain impeccable presentation and hygiene standards for all heirloom jewellery pieces.
• Work diligently to meet and exceed sales KPIs, targeting high conversion rates.
• Collaborate closely with logistics and production teams to manage stock levels and monitor sales trends.
• Align in-store activities with ongoing digital marketing efforts.
• Uphold customer privacy and confidentiality throughout and after their store experience.
• Provide regular feedback and reports on customer insights, store goals, and performance metrics to the Store Manager.

Candidate Profile and Skills

• Exemplify behaviours that align with Chupi’s core values focused on kindness and integrity.
• Display outstanding communication and interpersonal skills to foster sustainable customer relationships and deliver a premium brand experience.
• Show initiative, enthusiasm, and a strong commitment to achieving targets.
• Possess solid influencing abilities and keen commercial awareness.

Requirements

• Several years of experience in luxury customer-facing roles such as high-end retail, 5-star hospitality, or luxury airline cabin service.
• Background in jewellery retail, silversmithing, goldsmithing, or gemstone knowledge is highly advantageous.
• Availability to work flexible hours including weekends.
• Proficiency with various software tools and confidence in using virtual technologies along with administrative support experience.

Company Culture and Benefits

Chupi champions a culture grounded in kindness, trust, respect, and equality, fostering a supportive environment that encourages learning, innovation, and growth. The company enforces a 35-hour full-time workweek, avoiding the always-on culture. Employees benefit from generous family leave, pension contributions, discounts on jewellery collections for themselves and loved ones, and celebrations recognizing both customer and team milestones.