IT Support Technician - Level 1

Position Overview

Napier City Council invites applications for a full-time permanent position as an IT Support Technician Level 1, based in Napier, Hawke's Bay. This role plays a key part in providing frontline technical assistance to council staff, aiding with IT service requests, and ensuring smooth operation of the organisation's technological resources.

Key Responsibilities

• Address routine IT service requests and troubleshooting incidents promptly and accurately.
• Assist in the setup, upkeep, and removal of hardware and software systems.
• Help manage user identity and access control records effectively.
• Support the development and maintenance of technical documentation and knowledge resources.
• Escalate complex technical problems to higher-tier support teams while maintaining clear communication with users.
• Engage in continuous professional growth and contribute to team and process development initiatives.

Candidate Profile

• Holds or is working towards a Diploma in Computer Studies (Level 5/6) or equivalent IT experience; strong enthusiasm for IT is valued.
• Familiar with Microsoft desktop operating systems, Office software, basic networking, and PC fundamentals.
• Experience in customer service, helpdesk, or IT support roles involving problem-solving and troubleshooting.
• Possesses excellent communication skills coupled with a proactive and solutions-oriented mindset.
• Capable of working collaboratively in a team, managing multiple priorities, and maintaining confidentiality.

Employment Details and Remuneration

This position involves working 40 hours per week, Monday to Friday, at the council offices in Napier.

The annual remuneration package ranges between NZD 62,055 and NZD 69,355, inclusive of KiwiSaver, with the final salary dependent on the candidate's expertise and experience.

Benefits and Perks

• Five weeks of annual leave after two years of service.
• Access to discounted health insurance and eye test subsidies.
• Various retail discounts, study support, and birthday vouchers.
• Employee Assistance Program availability.
• Quarterly awards recognizing values-driven performance and access to social club activities.
• Annual free flu vaccinations.
• Cultural involvement opportunities including Ka Awatea Wānanga and NCC Kapa Haka groups.
• Te Reo Māori language classes.
• Flexible working arrangements subject to role requirements.

Additional Information

The council is an equal opportunity employer committed to diversity and inclusivity, actively supporting applicants from varied backgrounds. Adjustments during the hiring process can be accommodated upon request.

Employment is conditional on successful completion of pre-employment screening, which may include criminal history, health checks, and drug and alcohol testing where applicable.

Employees may be called upon to offer assistance in Civil Defence emergencies.

Applications may close early once the suitable candidate is found, and interviews will be conducted alongside receipt of applications.

About Napier City Council

Napier City Council values strong partnerships with Mana Whenua and Iwi, fostering cultural capability through its Māori Partnerships team, Te Waka Rangapū.