IT Support Specialist

About the Company

Maces International Contracting Company is an expanding firm in the contracting and construction industry, dedicated to providing dependable and top-notch services to its clients. The organization emphasizes operational excellence, safety, and efficiency across all projects and supporting activities. Employees are encouraged to share ideas, work collaboratively, and maintain professional standards. Joining Maces offers opportunities to engage in a variety of projects and enhance both technical and professional capabilities in a dynamic setting.

Role Overview

The full-time IT Support Specialist position based in Al Khobar involves delivering daily technical assistance to employees. Responsibilities include resolving hardware and software challenges, configuring and servicing desktop computers, and aiding with basic network connectivity issues. The specialist will handle help desk requests, diagnose and troubleshoot technical problems, escalate complex cases when needed, install and update software, manage user accounts and permissions, and keep detailed records of support activities. Collaboration with other IT personnel is essential to ensure system stability, security, and compliance with company policies.

Qualifications

• Proven skills in Technical Support and Help Desk Support to efficiently resolve end-user issues.
• Strong ability to troubleshoot and maintain desktop computer systems.
• Foundational knowledge of Information Technology, including operating systems, office productivity software, and introductory networking principles.
• Effective communication and customer service skills to interact professionally and clearly with users.
• Preferably previous experience in IT support or help desk roles within corporate or contracting environments.
• Associate or bachelor’s degree in Information Technology, Computer Science, or a related discipline, or comparable practical experience.
• Capability to prioritize work tasks and manage workload effectively.