Technical Support Associate - Chat & Email Process
Hindustan Consulting Services India
Hyderabad, Telangana, India · Full Time
1 applicant
- Experience
- Any
- Salary
- INR 300,000 – INR 700,000 / year
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Applicants must be graduates or postgraduates in any discipline with good written communication skills and basic computer knowledge. Freshers are eligible to apply, and immediate joining is preferred. Experienced candidates should have relevant background in technical or customer support domains.
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
We are seeking dedicated Technical Support Associates to join our Chat and Email non-voice technical support teams based in Hyderabad and Bangalore. Both fresh graduates and experienced professionals are welcome to apply for full-time positions, with competitive salary packages ranging from 3.0 to 7.0 LPA contingent upon experience and performance.
Key Responsibilities
- Respond to customer technical inquiries via chat and email channels.
- Diagnose and resolve fundamental technical issues efficiently.
- Deliver precise solutions within the stipulated service timelines.
- Maintain detailed records of customer interactions and problem resolutions.
- Escalate complex or unresolved technical problems following company protocols.
- Ensure adherence to quality benchmarks and uphold customer satisfaction.
- Comply with company processes, service level agreements (SLAs), and support procedures.
Qualifications and Experience
Freshers:
- Any graduate or postgraduate degree.
- Strong written communication abilities in English.
- Basic technical understanding of computers.
- Immediate availability is preferred.
Experienced candidates are preferred if they hold background in any of these areas:
- Technical support roles.
- Chat or email support services.
- Service desk or helpdesk operations.
- Customer technical support specifically for international clients.
- Troubleshooting complex issues.
Required Skills
- Proficient written English communication skills.
- Fundamental technical knowledge and troubleshooting capability.
- Familiarity with Windows OS, internet browsers, and common computer applications.
- Strong analytical thinking and problem-solving aptitude.
- Customer-centric mindset.
- Flexibility to work in rotational shifts.
Additional Details
- Locations: Hyderabad & Bangalore.
- Immediate hiring for several openings within multiple multinational corporations.
- Competitive salary range from 3,00,000 to 7,00,000 INR annually, including incentives.
Minimum education
Bachelor's Degree