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- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
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Where you'll work
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Job description
About the Role
Join RealNZ as an IT Support Engineer and become a vital part of maintaining smooth IT operations within one of New Zealand’s premier tourism companies. This role involves delivering first and second level technical support, handling minor infrastructure tasks, and collaborating on IT projects with senior and peer engineers to keep the IT systems secure, efficient, and prepared for the future.
Key Responsibilities
- Provide technical support services to RealNZ’s end users.
- Manage the support ticket queue ensuring timely and effective issue resolution.
- Maintain comprehensive and up-to-date technical documentation and user manuals.
- Escalate complex issues promptly, supplying detailed and clear information.
Qualifications and Skills Required
- Demonstrated experience in an IT support role with a similar scope.
- Ability to communicate technical information clearly to non-technical users.
- Strong foundational knowledge of Azure Cloud services and Microsoft 365 environment.
- Experience with Active Directory, Entra identity management, and key IT infrastructure concepts.
- Competent in hardware installation and general hardware troubleshooting.
Benefits and Perks
- Membership in a passionate and collaborative team committed to shared values.
- Exclusive staff perks including complimentary or discounted access to RealNZ’s renowned tourist experiences such as Te Anau Glowworm Caves, Milford and Doubtful Sound cruises, and Rakiura exploration.
- Medical insurance coverage provided.
- Season passes for skiing and biking activities.
Company Culture and Values
RealNZ is a leading tourism and conservation organization that encourages a guest-focused approach, aiming to deliver unforgettable New Zealand experiences. The workplace offers dynamic and varied locations ranging from secluded islands to scenic fiords or snowcapped mountains. The company embraces equity, diversity, and inclusion, fostering a welcoming environment inspired by the values of honesty (Pono) and unity (He waka eke noa).
Industry
Travel & Tourism