- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Overview
Join RealNZ as an IT Support Engineer and play an essential role in maintaining smooth IT operations for one of New Zealand’s leading tourism companies. This position involves handling tier 1 and tier 2 support, minor infrastructure maintenance, and assisting with strategic IT projects. You will collaborate closely with senior and fellow support engineers to ensure a secure, efficient, and future-proof IT environment.
Key Responsibilities
- Provide tier 1 and 2 technical assistance to RealNZ end users.
- Oversee support queues ensuring timely and effective resolution of requests.
- Maintain up-to-date technical documentation and user manuals.
- Rapidly escalate technical issues with clear and comprehensive information.
Qualifications and Skills
- Prior experience in a comparable IT support role.
- Ability to articulate technical details in an accessible manner.
- In-depth knowledge of Azure Cloud services and Microsoft 365.
- Understanding of Active Directory, Entra, and foundational IT principles.
- Strong proficiency with hardware installation and general IT hardware knowledge.
Benefits and Perks
- Be part of a passionate, value-driven team committed to collaboration.
- Access exceptional employee perks including free or discounted RealNZ adventure experiences such as Te Anau Glowworm Caves visits and cruises of Milford and Doubtful Sound.
- Enjoy Medical Insurance coverage as part of your employment benefits.
- Receive ski and bike season passes to support a balanced work-life lifestyle.
About RealNZ
RealNZ integrates conservation with tourism, striving to inspire guests to love and protect nature. Their team members work in diverse and inspiring locations from isolated islands to majestic mountains. With a deep commitment to equity, diversity, and inclusion, the company embraces unique perspectives to strengthen its community under the values of Pono and He waka eke noa.
Application Information
Applications are welcomed immediately; however, interviews will commence as applications arrive. The role may close once an ideal candidate is identified. No external site names or links are included here.
Industry
Travel & Tourism