IT Executive

About 25hours Hotel One Central

Located near the Museum of the Future and the Dubai International Financial Center, 25hours Hotel One Central brings Bedouin traditions into a modern context. Our diverse and friendly team thrives in an informal culture, where every employee becomes part of the storytelling journey. This role invites you to join our dynamic tribe.

Key Responsibilities

• Oversee the implementation of the hotel-specific IT plan aligned with the broader IT strategy, utilizing service level agreements and internal quality controls to ensure projects meet budgets, deadlines, and quality standards.
• Apply guidelines from Group IT and Head of Technology to roll out group-wide systems, enterprise architecture, and hotel operations initiatives that enhance IT investments and innovations.
• Regularly evaluate and update hotel IT systems and infrastructures to maintain security, scalability, capacity, and reliability supporting operational growth.
• Supervise daily IT support services covering network connectivity, user access management, hardware setups, and ensure timely resolution aligned with agreed service levels.
• Handle ad-hoc IT inquiries from colleagues and guests, providing swift and accurate solutions to maintain high user service levels and uninterrupted business operations.
• Investigate escalated end-user IT issues, diagnose root causes, propose, and implement effective fixes for prompt problem resolution.
• Manage network infrastructure including LAN, WAN, and interconnect points, ensuring infrastructure is modern, functional, and efficiently maintained.
• Oversee audiovisual (AV) services across the hotel, including arrangements for meeting rooms and event setups, ensuring smooth guest experience and flawless event execution.
• Coordinate AV support for VIP guests, conferences, and presentations with other departments, ensuring superior service and quick troubleshooting.
• Lead the IT department's daily functions, fostering teamwork, guiding work processes, and facilitating communications with stakeholders to maintain smooth IT operations.
• Ensure adherence to health, safety, and environmental management procedures, contributing to delivering luxurious world-class hospitality services.
• Propose and implement improvements to departmental policies, monitor compliance, and ensure consistent service quality standards.
• Motivate team members and identify opportunities for improvements or transformative initiatives that enhance processes and productivity.

Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field from a recognized university.
• Microsoft Certified Professional (MCP) certification or an equivalent professional credential.
• Master's degree in Information Technology, Computer Science, or a related area is preferred.
• A minimum of three years of IT experience, ideally in the international hospitality sector or in a reputed blue-chip company.
• Strong knowledge of IT processes such as applications management, database handling, and IT support services.
• Advanced proficiency in ICT and IT security standards.
• Good understanding of hotel operations and IT needs related to guest information management and loyalty programs.
• Competence in budgeting and planning for IT operations.
• Excellent interpersonal and communication skills.

Additional Benefits

• Opportunity to visit other 25hours hotels with up to ten free nights annually as an employee.
• Enjoy generous discounts across Ennismore's bars, restaurants, and worldwide hotel bookings.
• Access to attractive deals from multiple partner companies.
• Participate in vibrant staff parties and team-building activities.