International Voice Process Agent

Position Overview

Join Mediacraftt Creative Solutions as an International Outbound Voice Executive, focused on expanding our client base and boosting business growth in the US market. This role involves proactive outbound calling to potential and existing customers, building strong relationships, and meeting sales objectives.

Key Responsibilities

• Conduct outbound calls to prospects and customers located in the United States, strictly following daily, weekly, and monthly call targets and quotas.
• Identify and qualify leads in line with campaign goals, accurately gather customer contact information, and maintain updated records in CRM systems.
• Effectively pitch products or services to generate sales or schedule appointments, articulating features, pricing, and advantages clearly.
• Manage customer objections professionally and close sales opportunities where applicable.
• Establish and maintain positive customer rapport, promptly handle queries, and provide a high-quality customer experience.
• Carry out timely follow-ups with interested leads and manage scheduled callbacks and appointments diligently.
• Document call outcomes, customer feedback, and relevant details accurately within CRM tools, ensuring data confidentiality and integrity.
• Comply with company scripts, policies, and regulatory standards such as TCPA rules to maintain professionalism and call quality.
• Regularly report call activity, lead status, conversions, and escalate unresolved issues to supervisors or team leads.
• Adapt to working hours aligned with US time zones (EST, PST), with weekends (Saturday and Sunday) fixed as off days.
• Collaborate effectively with sales teams to enhance overall sales performance.

Qualifications and Skills

• Minimum education requirement: completion of 12th grade.
• Experience ranging from no prior experience to up to 1 year is acceptable.
• Excellent communication abilities and a customer-focused mindset are vital.
• Demonstrable skills in cold calling, lead generation, and computer literacy are advantageous.
• Strong persuasive skills aiding in deal closing are beneficial for success.