ACA Outbound Voice Executive
Mediacraftt Creative Solutions
Delhi-NCR, India · Full Time
Be the first to apply
- Experience
- 1+ yrs
- Salary
- INR 15,000 – INR 23,000 / month
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Resume
- Required to apply
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
Role Overview
We are seeking skilled ACA Outbound Voice Executives experienced in targeting US customers to join our dynamic team. The position involves making outbound calls to potential and existing customers in the United States, explaining complex healthcare insurance plans under the Affordable Care Act, and guiding eligible individuals through enrollment processes.
Key Duties
- Initiate outbound calls to clients in the US healthcare market.
- Detail ACA health insurance plans, benefits, coverage, and qualification criteria clearly to customers.
- Assess customer needs to suggest appropriate insurance solutions.
- Generate and assess leads through effective communication and inquiry.
- Address customer inquiries and objections with professionalism and skill.
- Maintain comprehensive and accurate data of customer interactions in a CRM system.
- Adhere strictly to campaign rules, compliance standards, and company policies.
- Meet and strive to exceed daily, weekly, and monthly sales and conversion objectives.
- Ensure call quality, customer service excellence, and professionalism at all times.
- Conduct timely follow-ups with interested clients to support full enrollment.
Candidate Requirements
- At least 12 months of relevant experience in ACA, US health insurance, or outbound sales targeting the US market.
- Prior experience with Obamacare or related health insurance policies is highly favored.
- Strong command of English with excellent communication and interpersonal skills.
- Proficient in negotiation, persuasion, and handling objections effectively.
- Readiness to work night shifts aligning with US business hours.
- Results-driven with a self-starter attitude and target orientation.
- Basic proficiency with computers and CRM software.
- Ability to maintain professionalism and quality during customer interactions.
Compensation & Benefits
- Attractive salary range from 15,000 to 23,000 INR monthly, inclusive of performance-related incentives.
- Opportunities for personal growth and career advancement.
- Supportive and professional work atmosphere.
- Comprehensive training and ongoing process guidance.
- Recognition and rewards based on performance achievements.
Additional Information
Work location is at Block A, Sector 63, Noida – 201301. This role necessitates working US night shift hours and involves engaging with clients predominantly in the US market.