International Voice Process Agent

Overview

We seek a confident and customer-oriented International Voice Process Agent to manage interactions with international clients via voice support. Candidates must possess proficient spoken English and strong communication abilities to address and resolve customer inquiries effectively and professionally.

Key Responsibilities

• Manage inbound and outbound calls from customers abroad.
• Identify customer issues and provide precise solutions and information.
• Maintain a courteous and professional demeanor during all calls.
• Resolve customer concerns within established service quality and time targets.
• Log customer details and interaction information accurately in CRM systems.
• Adhere to company policies, procedures, and communication protocols.
• Refer complex concerns to appropriate departments when necessary.
• Achieve personal and team objectives related to customer satisfaction, efficiency, and attendance.
• Protect the confidentiality of customer and corporate information.
• Engage in training, coaching, and continual performance development activities.

Required Skills and Qualifications

• Exceptional verbal and written English communication skills.
• Strong listening and interpersonal abilities.
• Comfortable interacting with diverse international customers.
• Basic computer proficiency, including familiarity with CRM and customer support tools.
• Capability to multitask and operate effectively under pressure.
• Excellent problem-solving and customer management skills.
• Flexibility to work rotating shifts, including night shifts.
• Prior experience in international voice processes, BPO, or customer service is advantageous.

Competencies

• Effective communication
• Active listening
• Customer orientation
• Problem-solving aptitude
• Patience and empathy
• Time management
• Team collaboration
• Adaptability

Experience and Eligibility

Freshers with strong English communication are welcome to apply. Preferably, candidates have 6 months to 3 years' experience in international voice processes, BPO, customer support, or call center roles.

Work Environment and Compensation

• Works within an international customer support setting.
• Shift patterns include rotational shifts with possible night duties.
• Performance incentives and shift allowances may be provided based on company policies.
• Salary depends on experience, communication skills, and company standards, ranging from INR 18,000 to INR 65,000 per month.