International BPO Executive - Customer Support Chat Process

About the Role

Join Mykess as a Customer Support Executive focused on handling international customer interactions through chat. This opportunity is based in MIDC Kalwa Industrial Estate, Navi Mumbai, supporting US customers with a chat-only communication process.

Job Responsibilities

• Respond to customer inquiries exclusively via chat.
• Resolve problems efficiently, ensuring professionalism and accuracy.
• Deliver prompt and precise information and solutions to clients.
• Maintain high-quality chats to maximize customer satisfaction.
• Manage multiple chat conversations simultaneously.

Candidate Requirements

• Minimum qualification of 12th grade pass, including undergraduates and graduates.
• Proficiency in English communication with an emphasis on clarity and correctness.
• Ability to type quickly and accurately.
• Candidates able to join immediately are preferred.

Work Schedule

• Rotational working schedule: 5 working days followed by 2 rotational off days.
• Shift timings aligned with US time zones: 6:30 PM to 3:30 AM, 7:00 PM to 4:00 AM, or 7:30 PM to 4:30 AM.

Compensation and Benefits

• Monthly salary range between ₹18,000 and ₹26,000.
• Monthly travel allowance of ₹1,750.
• Social security benefits including Provident Fund (PF) and Employee State Insurance (ESIC).
• Paid training provided to new hires.
• One-way cab transportation to the workplace.
• Two days off weekly to encourage work-life balance.
• Potential to earn unlimited incentives based on performance.